I confirmed my drop off location in Lebanon, IN upon confirming my Uhaul trailer rental a week before my departure. When I left Richmond, IN on Friday afternoon, Uhaul Corporate called me and attempted to tell me the Lebanon, IN Uhaul Facility (my agreed upon drop-off location) was at capacity. They instructed me to drop off the trailer in Indianapolis, IN (an additional 40+ miles and over an hour round trip away). I was very frustrated they allowed me to confirm a location and then reneged on that location as my drop off. I pressed them to compensate me for the additional mileage with my personal vehicle, and they offered a measly $20 for what would end up being nearly $10 in gas money alone. When I asked for fair compensation, they put me on hold to discuss with someone else. After the hold I was told very shortly that I would not receive any additional compensation and that I should just drop it off in Lebanon, as agreed upon. This experience left me frustrated that they attempted to make me relocate their equipment for them, as I am neither a Uhaul employee or contractors, for a ridiculous compensation rate. If you find yourself in this situation, push back at the unfair practice they are attempting to do. I want to re-iterate that the staff in both locations were excellent and deserve 5-stars. Uhaul corporate was not and deserves 1-star.
Thomas H.
Howards Lawn & Garden
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, IN 46052
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Customer Reviews
- 4.5 Average Customer Rating
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The employees are so nice and helpful.
Virginia M.We have dealt with Howard's for years and they are a reputable company. Would and have recommended highly.
darlene R.THANK YOU SO MUCH!!!!!!! Y'all are always wonderful.
Chalisa K.Drop off was super easy and staff were very helpful!!!!!
andrew H.