Drop off process seemed to be very unstructured. Felt somewhat uncomfortable about giving the attendant with the key to the vehicle. I asked the gentleman for some type of drop off confirmation but he would not comply however, he did pull the final mileage and confirm fuel level was ok. Didn't feel at ease until I called the call center and they did confirm the drop off mileage. Mission was accomplished but I did not feel good going through the process. I also didn't see any UHaul signage at the drop off site.Ronald C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lawrenceville, NJ 08648
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- 3.0 Average Customer Rating
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Guy helped us park the trailerJose L.
Don't charge so much money. Ridiculously expensivedayna S.
The truck we had rented had a dead battery that we had to keep jump starting in order to complete our move. When we picked it up, the guy at store jump started it & said it would be fine. If we didn't need the truck that day, I would have cancelled this order & order new truck.Christopher S.
vender took over 24 hours to register truck as returned took a joyride in it totaling over 10 miles before clocking the milage and registering the truck as returned, billed me for said milage, the roller doly i paid for was not in the truck at pickup and i have yet to be reimbursed for it. the location in which the truck was picked up to and returned to als fuel 135 lawrenceville rd, declined 4 consecutive phone calls i and finally called me back at 2am saying to "fuck myself" and that "i paranoid cracker" when i addressed the fact that the truck took over 24 hour to be filed as returned on your portal. and was told to "chill my ass" when i asked about why additional milage was added despite stating that i had a timestamped and geotagged image of the odometer.... your customer service was helpful and friendly but could not provide any clarification or remedies beyond referring me to wait for the truck receiving facility to respond back to my previous communcitionations along with crediting my account a 50$ rebate... including that plus or minus 10$ its close enough to my original rental quore that i wouldnt have any issues but the time i had to spend getting clarification to the location of the truck so much as 12 hours after returning it combined with the fact that the renter is liable for all damages to said truck until such time as the factility it was returned to files it as "returned" leaves me with around 4 hours of lost productivity dealig with the issue along with a sour taste in my mouth... put GPS bacons on your trucks and use that as a litmus test when determining accountability when placing responsibility on the renter and the receiver when custody is transfered. add a feature the software your customer support staff uses to allow them to track trucks in near or real time. its not hard. youd think for a 45000$ truck (liability value for the renter) that a 35 cent chip would be easy to install... i personally wont be using your services again.. i dont plan on talking about the unprefessionalism mentioned above in quotes but i will say to anyone that mentions using a moving truck that (if you use uhaul, that you should plan on getting charged for the return facility taking joyrides in it and paying for moving tools in advance doesnt garrentee they will be with the truck when you pick it up and ul be charged regaurdless, and that even when you return the truck with a full tank of gas that if the guy you give the keys to decides to drive it around for a day you wont just be charged but until said person decides to file the truck as returned that you are liable for it if he decides to drive it off a bridge)... everything aside track your trucks, add something to your feature where theres a boolean wherein, once the truck enters a geofence the status of the truck changes if it exits again.. put gps becons on the trucks and have a more balanced aproach to fee based accountabiltiy measures... if i return something to an approved facility.. i shouldnt have to play 20 questions inquiring why and how it then left said facility drove around and returned a day later and then be billed for it.Thomas C.