I was going to check in the truck with a person and was told to take the truck to another location. Went and did the checkin through the app and it was fine to drop at the designated location. I was also charged more then quoted.Dana T.
Moving Truck Rental in Las Vegas, NV at Rightspace Storage Sunset
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Las Vegas, NV 89120
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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There was a black widow spider and a large web in the back of the truck. When the reservation is made you need to give customers instructions for online pickup.Dustin F.
Dropping off is perfect. I had problems getting the uhaul. The app didn't ask for me to upload photos of my license and the website + app didn't match the instructions in the email. Thank god there was a guy with the storage facility to help me on his end of the desk. Even then though he had to text me links to upload my license. There was nothing indicating I had anything outstanding on my end preventing me from getting the uhaul.KEITH IAN ROSTRA L.
No one there to speak with or get help and the app sucksKathryn B.
I needed to call Rightspace storage as I thought that's i had lost the key to my rented truck. I called 6 times and no one picked up. Eventually I found the key, but if I hadn't, Rightspace storage would not have helped me at a very important timeKelly C.
Super quick easy drop off! Thank you!RACHEL V.
Great customer serviceBianca H.
Zack was amazing.ANDREW MARSHALL B.
I ordered a dolly and a dozen blankets, but when I picked up the truck early that morning (via mobile check in), they forgot to put them in the truck. I had no recourse, as the building was still closed. I called the Uhaul number, and was told the wait time was 20 mins, which I did not have. I tried calling the number for the pick up location during their hours of operation, and nobody picked up the phone...it just kept ringing. Not having a dolly and blankets made my job ten times harder. The clincher came when I received my receipt, and was still charged for the dolly and blanketsEvan H.
Great ! Staff.Heriberto P.
There were no Dolly's to move my furniture. Took 2 hours to go and park the truck and get dolly's from another place. Ruined my entire move, and the Uhaul customer servcie was very rude and unhelpful.Borna B.
There was miscommunication as far as how I was supposed to get my key to the truck. It was resolved but it took about a hour.Gerald A.
The online process and picture taking is kind of a pain in the ass.Dean C.
Other then the location my experience was not pleasant. The truck reserved was not there even though I confirmed personally at location AND via phone with u haul the day before. I did appreciate the upgrade to correct this mishap. Your web check out was HORRENDOUS. I was on hold for 40 minutes calling due to your website having difficulty. I used 3 different browsers AND yes location services was active. Finally in 4th attempt while still in hold I managed to check out. Total time to do so 70 minutes. UnacceptableLouis F.
They forgot the dolly but they refunded it so its fineAmber G.
Charged me a late fee when the truck wasn't late. Still have her to resolve. Did not apply credit to me properly and over charged me. This has been the worst experience ever and would like a refund.Anthony B.
This was the worst experience with uhaul I've ever had from the SEVERAL phone calls to the people I worked with face to face. I've used uhaul several times before and was always a happy customer, after this extremely frustrating experience not sure if I'ok be choosing uhaul in the future.Aphrodite S.
There was no one in the office and was told it would be 20 minutes. I said that was fine I'll wait since i was dropped off there. I was told rudely to just do it online instead. I requested a dolly and PAID for it yet there was none in the uhaul. Every time I call the location to get my money back for the dolly no one answers. I've rented from uhaul many times and I have never an issue until this dealer. I will not return to this location again .Faryn D.
Truck was dirty and staff at location was extremely rude and nasty. I got double charged! I will not rent with UHaul ever again!CHERYL M.
Please Note: Non-Existent Customer Waiting Area.......... Initial Check In Was Unremarkable & "Normal"...... Upon Successful Return Of Equipment , Rep."Krystal" Refused To Return A Copy Of My D.L.& Indicated It Was Being Sent "To File"& If I Wanted To Dispute I Had To Call UHaul Direct!! This Is Identity Theft In The Making! She Was Adamant & Abusive Refused To Return Copy!! Only After I Asked Her To Call A Supervisor Did She Change Her Defiant Tune...STILL REFUSED RETURN..........Like It Was An Affront To Her Ego.......... I Did Witness Her Shred The Document. Thanks For That! Personally I Will Never Go Here Again & I Have In The Past...... Appreciate Your Time! John Stelterjohn S.
Customer service, cleanliness, quality, all superb!Gary J.
The young lady at the counter was amazing to work with. She was friendly and professional. I have worked with her on separate occasions with storage and rental. Great Customer service every time!!Edgar H.
On a very hectic moving day, we waited almost 30 minutes for the counter person to arrive to check us in for a scheduled a pick-up at 10am. When they finally did arrive she never even apologized for being late! Very unprofessional. We've used U-Haul for years and this has never happened before, but we won't use this location again.Willie J.
The drivers side door seal did not seal and made for a rather chilly and noisy night drive thrpugh the desert.Robert H.