Worst experience of my life. Never using U Haul again! This location had no drop off for the keys. After I completed the return of the truck on the app I found that there they had no key drop off. I wasted over an hour trying talking to 3 different U Haul employees on the phone about what ti do. Many times on hold, one of them hung up on me and never contacted me back. They had no solution for the situation except to inconvenience me to have to return the next day and try again. I asked for several options and was denied then asked for a credit for the income and got the run around after several long waits on hold. Asked to speak to a manager and seemed reluctant then offered me a gift certificate for the future, WTF I just moved, what good would that do me especially since I will never use U Haul again! Then finally said she was create some sort of action report to have that branche’s manager contact me about a credit, which I am extreme skeptical about. Still waiting to see what happens, but probably nothing. My family and I had been moving all day then after hours long drive and tired and hungry this is how we are treated and disrespected without any solution and no credit or refund and got hung up on in the process. F U Haul.
Kevin Leiter
Safe Ship of Las Vegas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Las Vegas, NV 89113
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great service and efficient.
Martin GriggGreat experience!
Jessica JacksonExcellent customer service at this location. The owner was friendly and very efficient. I was in and out with my truck in a very short amount of time.
Brett FletcherDon’t make up fake penalty’s and overcharge people I payed 100+ up front and woke up to an extra 200+ charge when I returned the truck on time cleaned and gas where it needs to be at a quarter tank smh terrible customer service
JULIO ALEXANDER