The truck was there and well maintained. The app experience was terrible! It took over an hour to pick up the truck. First the app wouldn't allow us to move through the process to get the lock box code. After several calls to U-Haul, we got the code to open the lock box and the key was to the wrong truck. The license plate and mileage didn't match the reservation so we had to call again to iron that out to take the truck. U-Haul almost made us swap the truck which would have made us miss our movers both at our packing and unpacking location. Finally got approval to keep the truck, adjust license plate and mileage and move on. LONG process with multiple phone calls.
Amy D.
Polar Market & Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakewood, OH 44107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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It took an hour to rent the truck due to the uhual app and browser being crap. And then the location did not even have all of the equipment I had reserved, even though I had double checked it the day before with uhual. I had to go to another location to pick up these items.
Angela B.Everything worked out well
John D.Working within the app can be frustrating
James B.The application for picking up and returning is absolutely fucking atrocious
Jeff G.