There needs to be better communication on uhauls part on the importance of needing a code to pick up the keys out of the lockbox. Thankfully workers unrelated to uhaul were on location. They told me I got the lockbox combination from the app. Otherwise I would have had no idea. There's a Jason that's the manager that I called. He was incredibly helpful and professional. On your app or website it needs to be more clear for this specific location on how to get the code and open the lockbox for the key. Maybe a set of directions posted above the lockbox. Other than that the customer service aspect was phenomenal. App/website was clear. Took photos of the interior and exterior of the truck. And 88-bucks to move three storage sheds is very reasonable.Stefan M.
Moving Truck Rental in Lackawanna, NY at Great Lakes Manufacturing LLC
U-Haul Truck Share 24/7© Location
Lackawanna, NY 14218
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Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.
Alquileres locales para mudanzas de ida o en la ciudad en Lackawanna, NY 14218
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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More direction on where to pick up the key and drop it offMatthew L.
Had a bad experience for checking the truck out! Actually ended up finding out that we had taken it off the property without it being checked out properly and then had to do so through the 800 phone line. Truck had been smoked in so it smelled awful.Ty H.
The rental seemed to be a bit sketchy. My daughter and I showed up to an empty warehouse and 2 employees of the warehouse...one of them asked what we were here for and I told them U-Haul. He did not speak very fluent English and didn't completely seem like he knew what to do. He turned on office lights and then kept leaving the office to get stuff..not sure what. I then explained I had rented a dolly and it wasn't in the truck so he left, found another truck that was white (not a uhaul truck) and took the dolly out of that truck. My daughter was terrified that something might happen to us since this location did not seem legitimate. I did eventually get the truck.marie G.
The windshield wipers were destroyed and we didn't find out until 3 hours into our 7 hour drive when it began raining. It was unsafe. We had to stop several times due to the poor condition of the wipers. The steering alignment was also very damaged and made it difficult to drive. The truck was not in good shape at all.Homer F.
Have someone check you in that can speak English and communicate with the customer.Travis L.