Did not inspect the truck, charged me for gas that was not mine, and did not provide receipts
Tracie Z.
Moving Truck Rental in Lacey, WA at ARS Fresno LLC
(Distribuidor de U-Haul del vecindario)
8300 Martin Way E
Lacey,
WA
98516
Contáctanos
8300 Martin Way ELacey, WA 98516
Services at this Location:
Location Hours
- Lun. - dom.: 8 a. m. - 2:30 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Lacey, WA 98516
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 2.0
Massively overcharged for the u-haul. They did not process a refund or adjust any of my pricing. I was literally charged for an in town trip and a one way trip given miss information from the location regional manager and the 1800 usual number not able to make any changes or book online with my Account was charged over $600 dollars not refunded. My in town location was not. Switched to one way. Was was over charged in the rate of $600
REGINA R.- Rating:
- 4.0
They were friendly and helpful in correcting Uhaul reservations error that tried to charge us for 36k miles!
Dave P.- Rating:
- 4.0
Remodel the office space , and the area where the employees conducts rental transactions. The employees are wonderful and friendly.
Alvin B.- Rating:
- 5.0
Great customer service
ANITA V.- Rating:
- 5.0
Awesome service
Willie P.- Rating:
- 5.0
Very friendly and curious great people
REBECCA JEAN P.- Rating:
- 5.0
Good Job! No complaints. Would come back! The guy that worked today always TRULY HELPFUL! #He needs a Raise.
Terrance B.- Rating:
- 4.0
The location was great, however the “$50 reservation guarantee†not so much.. I couldn't get my uhaul on time due to the system being down, couldn't check in with my phone and the location couldn't get in either, no fault of their own. When I called uhaul to discuss what they were going to do for me per their “guarantee “ now that I had gotten a ride there and now needed a ride home since I couldn't get my equipment and all they said was that I could go get it now, 30 mins later just as we had returned I had to ask for a ride back. There was really no solution offered on customer services end for my inconvenience which kinda sucked but it is what it is I guess.
Kendra R.- Rating:
- 3.0
Not the site, but the UHaul website, it sucks! Unusable for someone who expects an intuitive and simple user interface. Did I say it sucks?
STEPHEN CARL A.- Rating:
- 5.0
i WAS WELL TREATED ON BOTH THE PICK UP AND ON THE RETURN. NO COMPLAINTS. GOOD PEOPLE. THANK YOU MR ALVAR
Kenneth A.- Rating:
- 4.0
the van cargo area was very dirty with dirt and some fuzzy particles, the cab itself was clean and well maintained
DEBORAH LYNNE M.- Rating:
- 2.0
I was "d 50 cents a mile and when I went to pick it up it changed to a dollar a mile because of the holidays I had no other choice than to accept it This added $50 to my experience. Truly Bait & Switch Dan Kinney 360 480 3540
Daniel K.- Rating:
- 5.0
Previous person who rented smokes in the vehicle as it smelled of smoke and there was cigarette ash throughout the interior. Truck was also dirty as there was trash inside the vehicle as well. Truck needs to be thoroughly cleaned and smoke smell needs to be gone.
Matthew S.- Rating:
- 3.0
I rented added a utility and furniture dolly to my request but they weren't in the truck in pick up. So basically, I got charged for equipment that wasn't included.
Nicole P.- Rating:
- 2.0
Trucks werent secure this caused problems later. Place was hard to get into and out of with the one way turns to the street and how busy the area is. Employee was not much help when I discovered a problem. He just told me it was ok. Finding out later the problem could have cost me my life. It took quite abit of time to check the truck out. Unlike other u-haul places during covid it was not easy. I have rented uhauls alot and on a scale of 1-10 and ten being best uhaul place this rates 1 for worst uhaul place to get truck from.
Karen S.- Rating:
- 2.0
The check engine light was on in the uhaul and the vehicle drove poorly with smoke coming from the exhaust.
Kylie P.- Rating:
- 3.0
Be certain to get all documentation. Customer service is via overworked convenience store employee.
Jerald S.- Rating:
- 2.0
Wasn't cleaned at all. Very dirty.
Megan M.- Rating:
- 3.0
Still waiting for my paperwork showing me what I paid please send
Danny W.- Rating:
- 5.0
The young lady who helped me was extremely nice, helpful, & knowledgeable. She was very outgoing & friendly. Overall it was a good experience as everything went smoothly with the cargo van & my move.
Stephen O.- Rating:
- 4.0
oil was low needed to add 2 quarts other wise ran fine and was clean
RAYMOND K.- Rating:
- 5.0
Very helpful!
ANN R.- Rating:
- 4.0
There were some hiccups but the staff, including the manager Adriana (sorry if I am a little off on name) were incredibly helpful and understanding and I would return.
NICHOLAS JOHN G.- Rating:
- 1.0
The van was previously used to haul horse or barn equipment or something similar and stunk. I understand we are in an epidemic but there doesn't seem to be any cleaning process at this location.
William S.