We booked a 26 ft truck on February 24 for pickup at deBono’s Stop &go in Cape Coral, a 12 minute drive from our house. Last Friday I got a text confirmation that the rental was confirmed at that location. Saturday morning at 7:15 we stopped to get the truck . The shop owner said there was a problem. The truck was delivered to ft Myers and it was rented to someone else! I couldn’t believe it !. He called U_Haul and then handed me the phone. The lady on the other end said there was a truck at La Belle Florida. We had no choice as we hired help to load. We drove an extra 126 miles to get a truck I booked a month before! I expect a full refund plus a car trailer rental as compensation! Our moving trip was 85 miles ! The app is also shit ! It gives wrong information and tells you you can drop off the truck but the location is closed on Sundays! It takes me a long time to get angry but I stay there a long time !
Richard Foisy
MSJ Enterprise
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Belle, FL 33935
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- 4.0 Average Customer Rating
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Everything was perfect. We used the trailer for several days. The gentleman at the location was wonderful when we picked up the trailer as was his Son who I spoke with on the phone. Nice people!
gilberto cortezExcellent service!!!
Brian DoblerGreat Customer Service
adrienne adamsNothing, everything was clean and clear! I enjoyed my experience with u haul and would recommend it to my family and friends for all their moving needs...I would definitely use their services again now that I know their business location...for me it was very convenient!
isabel cisnero