Location was closed on truck drop off with no key drop. Had to make another trip the next day to return key.Keith R.
Lollar Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kountze, TX 77625
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- 4.0 Average Customer Rating
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We rented U-Hauls at this location about 1 month apart. The first U-Haul had new tires and it pulled like a dream. The 2nd U-Haul had a tire that looked questionable. We stopped a little over an hour into our trip to make sure the tire was OK. It was really low so we had to add about 30 lbs of air - the max was 65 lbs and we added air to 60 lbs. I worried about the tire for the remaining 5 hours of our trip. Not a good feeling... We believe the pick up location should have checked the tires before we picked it up. It is a mechanic shop so it seems that would be a given but I guess not.Cindy D.
Staff was helpful and prompt.Russ M.
The 24/7 pickup is impossible to work. If hadn't been for Michelle at Lollar, I wouldn't have gotten the vehicle picked up. The online rental is very difficult & will loose business.John L.
I had to travel over 25-30 miles to pickup a trailer because there were none available in the local locations. There were over 12 trailers at one location that were not in working condition that is unacceptable. The company is losing money, along with me having to travel further to get what I needed.Laurie P.