I checked in fully online. When I was finished checking in, I was instructed to go inside, skip the line, and pickup my keys. When I went inside, there were a few people in line. I let the man at the counter know that I checked in online and simply asked if I should wait in the line or just grab my keys and go. He accused me of being rude just for asking because there were other people in line. Why does the website say “skip the line and go straight to the counter” then? I would never pickup from this location again.
Jeffrey Weisberger
Venus And Barbs Delivery LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Steubenville, OH 43952
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Customer Reviews
- 4.0 Average Customer Rating
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Actually, the gentlemen working here were fabulous. They were kind, responsive, and quick to get me on my way. The truck was newer, so it was nice and clean. The area where this is located is a bit rough. I would go back myself, but not sure I would ask my wife to get something there.
Robert SchrockGentleman was very courteous and vehicle was in perfect order. Would gladly do business again.
REBECCA ROSE STOUTVery Please, Very professional and willing to help. Friendly And bubbly Definitely will be renting again .
Terrie BarnhartThe gentleman running this shop charged me for an extra day and drove over 100 extra miles after I dropped it off. Corporate only refunded me for the extra day. Do not rent from this shop.
Jacob Saxon