We left the truck behind another truck on Sunday night, our drop off wasn't til Monday morning so we took the key bc we couldn't find the drop box and just figured we would check it in Monday morning! At 8am I began receiving phone calls from S and J Heating so I called my girlfriend to take care of it bc I was at work. The lady at S and J was very rude and threatened to have it towed bc it was in a fire lane but there was absolutely NO markings saying it was a fire lane and it was behind another U-Haul!! Also we paid a $100 deposit in cash and were told it would be returned when we checked the truck in then when my gf checked the truck in she was told by S and J she had to get that from the el Reno location!!! I will be calling S and J first thing in the morning and giving them a piece of my mind!! They were very rude and between them and u haul corporation I received 5 or 6 phone calls while I was at work even after my gf called them immediately! Also the truck was the worst ride I've ever had, does not drive like a van!! Overall experience on a scale from 1 - 10 my experience was a - 5! I will never use U-Haul again
MONTY S
S And J Heat And Air LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Kingfisher, OK 73750
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 3.5 es la calificación promedio de clientes
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I am not cpmputer literate and have trouble everytime I get on to log into something. Your app had me sitting in a hot car for over an hour in 103*, trying to get the app to work. It ended up cancelling me, and I had to reschedule for the next morning, when open
Michelle PThe mobile app is very glitchy and I don't recommend using it.
Lisa HEasy drop off. Very polite.
Terry PRented here one other time and the lack of service was terrible. Only place to drop off and pick up UHaul in my town. When I booked on-line (easy), I called to discuss rental, they couldn’t even tell me if they would be open. Place is dark, normally you have to call someone to come meet you at S and J because they stay at home. No assistance in disconnecting the trailer, didn't even get out of their chair, just told me to disconnect and drop it. No offer of assistance (I’m 70 years old), to move the trailer by hand. So they watched my wife and i lift the tongue and try to roll it. No inspection. . Even though this place is a local business, I’ll drive 30 miles further to I rent from someone else.
Michael L