Truck smelled like marijuana when I received it. Sign saying rent me was still across windshield as well. Then I was given about 5/16 of a tank which is what I needed to bring it back with. I used the rental contract to try and figure out where the gauge needed to be when I returned it and put another 2 gallons in it which I thought was more then enough as line was a few marks off the 1/4 tank mark. Well it wasn't as the person checking me in marked that it was in 1/4 tank which I know not to be true. To make matters worse he never said anything to me as I was standing there or even when I asked if all was good he didn't tell me. I dropped it off 3 hours early and would have had plenty of time to put in correct level. I didn't find out I got charged for it until after I left when I received my email copy of invoice. Poor customer service.Michael H.
Moving Truck Rental in Kalamazoo, MI at U-Haul Moving & Storage of Kalamazoo
Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Kalamazoo, MI 49001
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Need to make the big truck Diesel engines. Way better MPG. Make the side rails more universal for Tie down straps.Chad S.
The employee who helped me, Jasmine, was extremely helpful, polite, and knowledgeable.CULLEN LEE P.
I reserved a car dolly and pick up online a week before I needed it. I arrived at the location and they only had the car dolly. I wasn't happy and they didn't even try to accommodate me.Constance A.
Keep doing a good jobIVORY LAURA M.
Only one person working. She was moving quickly, but with several customers ahead of us in line, it put us behind schedule .Dan E.
The enclosed 5x8 trailer I rented was clean enough but it was pretty beat up. The door functioned poorly, getting caught often both going up and coming down making it very difficult to operate. the left wheel had a wobble causing slot of vibration on the highway. It got the job done, but not in great condition...JAMES GERARD W.
Great service commend employee!!CAMILLA ANNE H.
They never answered the phone when I tried to call the day before my pick up.David W.
The UHUAL worker that set me up was amazing. He was filling in from Grand Rapids and was A+.troy A.
They are doing nice job!Somi Y.
Customer service should be top priority. The store is short staffed & it took 9 days to resolve my issue. I am not pleased.ALISHA EMILIA A.
The agent was very pleasant and explained very well the termsTyrell L.
This store needs to be better staffed. Meaning they seem to be short staffed.Pamela B.
Jasmine, who helped us connect and disconnect our uhaul trailer was awesome! I'm a novice when it comes to hauling a trailer and she did a wonderful job explaining everything. She was very friendly, patient, and helpful!AMY MARIE S.
Fast friendly. They gave all of the options. Easy pock up, easy drop off.THOMAS GARY W.
My experience with this UHaul location was excellent. Specifically, I'd like to highlight the exceptional customer service experience we had with Abby. Abby shared her home location is in the downtown Grand Rapids office, but was helping the Kalamazoo location that day. Abby was one of the most hard working people I have ever met - she was so knowledgeable and worked so hard to get us the right UHaul and trailer. She helped us put the new trailer hitch on the car and physically worked so hard. My family left that day and couldn't stop talking about how amazing she was and what a hard worker she is. I really hope she receives this feedback and gets some kind of accolades within the company. It's workers like her that a company wants to highlight and make sure to thank them - she was truly amazing.Kathryn R.
I had a great experience picking up our moving truck. I had Jasmine(sp?) help us with the rental, and she was very good and efficient. I would give her 5 stars alone for how nice she was and how quickly she got us on our way.GARY STEPHEN K.
Location seemed to be understaffed with exceptionally long wait times due to only two employees present to prep trucks and run the front desk. Might want to run a bit more than just a skeleton crew for better customer service. Employees were very polite and helpful, but seemed rushed and hassled due to this. Truck was clean and ran great.Dorian G.
When I got my bill I will go to the 1895 over the telephone and it's on the website. When I got charged it was increased by $10 which I don't understand what for I denied all extra coverage because we have insurance. I wasn't happy that from 1895 I went to 28 I thought that was Malone and we use it for a total of maybe two hoursJames E.
The manager was very nice and helpfulSharel E.
employees all over the place, one leaving for another job when theres a line of people and another just on the phone. SHADY. trying to complete orders on phone apps strayed customers away, not looking at truck logs to see previous damage to truck THATS BEEN MARKED as damaged and charging me for it! no walk around return trucks with customers and no return reciepts. shady. ghetto.Justin B.
Staff was very friendly and helpfulLorelene M.