I requested counter pick-up and nobody was there. Called the phone number posted and got no answer and a full v-mail box. Eventually got a call back while I waited and did the check-out over the phone. I originally ordered a 10 ft truck. UHaul called the night before and I was told this location doesn't have one and I could get a 15 ft at the same price. So of course I was given a 20 ft truck. Unfortunately the bigger trucks are harder to maneuver and I tore up my front lawn trying to trun it around. When returning the turck nobody was there again and no answer at the number. I tried to use the link UHaul sent me but the geo location wouldn't work despoite the fact that I had 4 bars and location services activated. I took pics and texted them to the phone number on the sign. Thankfully I was charged the correct amount but this was a frustrating experience.
Richard W.
Jones Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jonesborough, TN 37659
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Owner was not present at any point until I was missing a dolly I was charged for. Had to wait on him to show up so I could get it to finish moving. We were charged for furniture pads that were not in the truck and that we also did not request to use. Location is in very bad shape. Dirty and hard to get owner to answer the phone.
Chelsy S.It was not a store but just a drop off location which was closed when we were there. It was very convenient.
Dale M.Unattended drop off location. No one is ever there.
Michael S.I cannot comment on the cleanliness or the staff because I dropped the truck off and used the drop-box for the key.
Chrissy J.