The place was run down and while I had a reservation to pick my trailer up at 11:00 am, no one was there when I arrived at 11. I had to call all the numbers on the outside before taking to someone who was 2 hours away. He said he would contact someone and get back to me. He called back and said the guy had a flat tire and was running late. When I asked the ETA, I was told he didn’t know. I asked if he could check we got disconnected and the guy never called back. While waiting UHaul customer service called to see how my rental went. Thank God for this call as I didn’t know what to do since I already had a commitment and card in this rental. As we were talking the guy showed up. When I told him I had a reservation for a trailer and Dollie’s. He said they didn’t have Dollie’s. The guy on the phone worked his magic. The rental process was was painful as the guy didn’t seem to know what he was doing. By the time I had the trailer rented the customer service guy on the phone had located and rented me the dollies at a location on the way to where we were headed. Over two hours later we had everything we had reserved. It was only 2 hours because the customer service guy helped. If I had to locate a uhaul company it would have been after I got the trailer and would have taken much longer.
Cathye Pendley
B&V Automotive Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jones, OK 73049
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