I was missing my Dolly and was charged for it now I have no way of contacting you to get my refund for equipment I paid for but never received and then was told at the pick up location â€œOh we don't have any dolly'sâ€ when I needed it to move and it was last minute and a huge inconvenienceLatoya N.
Burgers Tacos & Wings
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Jamaica, NY 11433
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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ANSWER THE PHONE AND TREAT CUSTOMERS WITH RESPECT HORRIBLE DROP OFF EXPERIENCE.Amanda C.
Be upfront about any additional fees possibly accrued due to not having the truck returned at the specific time to alleviate confusion & unjust fees. I was under the guise I could contact Haul ahead of time for assistance, received none, & was later charged an additional $40 for a $20 truck - not including the request to ensure the gas is full prior to returning. I can't say if this issue is on uhaul as a company or on the provider but the provider should inform guests at the time of pickup so these qualms can be avoided.Andre L.
Very Professional 5 starsNIVEN H.
The van wasn't cleaned out properly. They should make sure the vehicles are cleanPandora R.