I Made reservations for a small truck I walked to this location and walked back home in the rain to pick up and drop off truck I picked up and dropped off in the same location I was told by the lady at the location I could do that I didn't know about all this take pics and write down the mileage I am older and don't like this online bs what happen to real people to help you I had a long day had to wait over an hour to get my truck and then had a major issue dropping off this truck I will go to U-Haul myself next time no online stuff for me again
Lori E
Storage Rentals of America Jacksonville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32256
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Actually be present at the sight rather than showing up an hour late when there was a rental appointment at 11 AM
Detric MGreat costumer services I would give 10 starts if I could
Ruben MThe location and staff at the location were great. The self checkin on the Uhaul App or Uhaul website is subpar and still needs work. Good thing the staff was at the location late to be able to check out the vehicle to me.
Anthony POnline check in was not clear, asked for us to go into a building that was locked. Picked up my truck an hour late after making some calls after talking to someone at a different location to be able to find access to a key. There were at least 2 other groups trying to get access to a key as well and ended up leaving without a truck. Spoke to woman on the phone that was very helpful in allowing us to get a key, but we had to try every lock box to find a key. I would not use this location again after having to wait in the cold for an hour with no instructions.
JOHN B