I went to rent a van on 2634 New Kings Rd. Jacksonville FL, location looks abandoned. I provided my credit card information to the lady there thru a window because they don't even have an office entrance there. The person completing my rental form asked for my credit card information twice. The next day after renting the van, I checked my credit card transactions and there were 5 not recognized transactions for $+1,000k. Certainly, my credit card information was stolen there the second time she did ask me for the information. My credit information was compromised. U-Haul should eliminate this location from their approved dealers and no one should rent a van there, unless you want to have your credit card information stolen.MATANAEL F.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Jacksonville, FL 32209
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- 2.0 Average Customer Rating
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I was charged for a second day, when the equipment was returned before next business day.tommy D.
My pickup location was changed through email from a manned store to this abandoned 24-7 pickup spot. I had to go to another location to get dollies. I could have picked up at any other location that was full service This Building is unoccupied and in a rough neighborhood. Truck had a BLACK banana on the dash and an empty pack of cigars on the floor. After 30 minutes on hold in this abandoned place we finally got a code to get into the truck.Joseph L.
Everything was great, got in and out in no timeEizabeth B.