I did not opt for insurance but it was added at the final billPooja G.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Irving, TX 75063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Representative was not able to get to mark very rudeSunnish reddy B.
First and foremost, the condition of the truck was not up to the standard I expected from U-Haul. The most significant concerns I had were related to the vehicle's braking system, acceleration, and steering control. Here is a breakdown of my observations: Braking System: The brakes on the truck did not perform as expected. They felt spongy and unresponsive, which made driving the vehicle in traffic a safety concern. Acceleration: The truck's acceleration was inconsistent and sluggish. It struggled to gain speed quickly, which was particularly problematic when merging onto highways and navigating uphill terrain. Steering Control: I noticed that the steering control was loose and somewhat unresponsive, especially when making sharp turns. This made the vehicle difficult to maneuver safely. Overall, these issues significantly impacted my rental experience and raised safety concerns during my journey. I want to emphasize that I have rented from U-Haul on several occasions in the past, and this experience was not in line with the quality of service and equipment I have come to expect from your company. If there are any measures you can take to compensate for the inconvenience and safety concerns I experienced during this rental, please let me know.Samuthirakani R.
It was at a liquor store. Seems to promote drinking while driving your uhaul truckMary T.
My pickup time was somehow changed by the system 12 hours before my scheduled move so the following day I was unable to use the 24/7 service to access my truck. It took over an hour of calling and waiting to reach someone in U-Haul customer service to solve the issue. Each time I tried filing a complaint with U-Haul, I was told someone would contact me within 3 days but no one ever did. Definitely will be my last time renting from U-Haul altogether. Too much stress.sheldan S.