Clerk was unable to communicate due to language barrier, Did not give us correct truck, 26' instead of 20' which compromised our load. Truck was extremely beaten up and driver side mirror was broken and unusable.
Angela W.
Krupa Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, AL 35803
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Customer Reviews
- 3.0 Average Customer Rating
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Employees were not helpful with the rental process. The online check-in was not working properly & employee inside store said he could not help with check-in. Truck was not taken off the lot until one hour past scheduled pick-up time because the online process was so buggy. Truck was dirty & low on gas upon pick-up. Find a different pick-up location if you have to use U-Haul.
Caleb B.Easy transaction. Guy that met us was so friendly and helpful.
Chanda T.The battery died when I was trying to take it back but the road side person was very good and changed the battery at my house.
Christopher D.Truck should have been available at my preferred location instead of me having to drive twice as far to a different location. I couldn't understand the person physically at the location so they had to call someone and I had to complete pickup process over the phone. When I returned the truck there was no one to check milage, fuel level and condition. I just dropped off the keys and hoped that whoever inspected it a later date found things as I left them. I would have preferred someone to confirm these items before I left the location.
Paul G.