When I arrived for my uhaul there was a sign on the door saying that the manager was away and would be back soon. We waited 40 minutes for him to unlock the door. This put us behind schedule. The employee was very rude. I was told that the dolly I reserved wasn t at the location because they are not an official uhaul facility. When I expressed my disappointment, he said â€œit's more important to have a truck than a dolly.â€ He suggested that we go to the location on 45/Richey. We asked for the address. He said â€œit's like 2 minutes down the road, you can't miss itâ€â€¦.we asked if he'd call that facility to ensure that they had dollys. He said â€œthey doâ€ and wouldn't call. He tossed the truck keys at me and said nothingâ€¦ I looked at him waiting for direction. He said â€œthat's it.â€.. I had to ask which truck I was supposed to take. He pointed to it. I was given no further direction and was not walked out to the truck. In the truck there was a half consumed water bottle on the seat, which tells me nothing had been checked/ cleaned after it's last use. I brought the truck back at 8:00, and since I'd been given no direction, I simply locked the truck and assumed I must have to put the keys in the slot on the door that said it was for mail and payments.. after I drove 22 Minutes home I looked at all my texts for the day. Only then did I realize that there was an actual check out process that had been texted to me. I then had to drive 22 mins bs k to the facility to do the check out, which included sharing my location and taking pictures. I couldn't submit half the pics being requested because I'd locked the truck when I returned it. But if I didn't do the check out it said I'd be charged $20 fee. All of this could have been avoided had the employee given even half effort in communicating with me. This whole process was very frustrating, on top of the stress of moving day. 0/10 absolutely do not recommend this location.Lauren W.
(U-Haul Neighborhood Dealer)
- Monday10 am - 1 pm / 2 pm - 5 pm
- Tuesday10 am - 1 pm / 2 pm - 4 pm
- Wednesday10 am - 1 pm / 2 pm - 5 pm
- Thursday10 am - 1 pm / 2 pm - 4 pm
- Friday10 am - 1 pm / 2 pm - 5 pm
- Saturday10 am - 1 pm / 2 pm - 4 pm
Special Operating Hours
- 9/29/2023: Closed
- 10/6/2023: Closed
- 10/13/2023: Closed
- 12/25/2023: Closed
- 24 hour customer return
One-Way and In-Town® Rentals in Houston, TX 77090
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- 5.0 Average Customer Rating
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There were roaches in the back of the truck. I was charged for a dolly and furniture blankets, that I never received.Tiffaney G.
front desk was rudeDamarion O.
Get some vansMARY MARFEL W.
Horrible communication between employees i was threaten more than once i was told i didnt bring truck back i was call 5 times n truck had been their...the guy had a robbery that day i return the 2 female's that called both were unprofessionalTalish J.