Nothing. I have rented from U-Haul before and this was by far the best experience.
Jose M
Stuebner Airline Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77069
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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There were initial concerns that I might not be able to rent a truck for 4 days. After it all cleared, the truck wasn't cleaned by previous customer. The lady at the front desk was a sweetheart and took it upon herself to wipe down the dashboard. She was great!
Mario TNothing every thing is great
ABDULLATIF AI was asked about the key I put in the drop box on Friday , however the following week on a TUESDAY I was told the box was left open and it was NOT! I was also told someone stole the biggest box U-Haul truck that u can get from the company, I was told the truck was stolen after I dropped it off . I never had a problem with any U-Haul company as much as I move but this was sketchy and an unpleasant experience! I am sure and would hope that premises with people valuables would have cameras!I will be returning back to speak with someone .
Alerion WDidn’t get the two dollies I paid for, was told they’d try to take it off my bill but ended up being charged for both. Then they gave me the wrong key for the padlock, ended up locking all of my stuff inside the trailer and had to go back to the uhaul store panicked. I told them the issue and her first response was ‘well, I don’t know that we gave you the wrong key’ and ‘I don’t know what to tell you’ and ‘if we have to cut off the lock we will charge you for it’. I basically had to plead for her to help since the moving company was waiting on me. Finally, she spoke with her manager over the phone and got approval to cut the lock off. It added miles and stress to an already stressful day and in the end they acted like they were doing me a favor by helping. When I told my family what happened with the lock they were appalled at the way they handled this situation. Yes, it eventually all worked out, but it shouldn’t have been that much trouble and the attitude in responding to the issue was ridiculous and unhelpful. Was also told ‘oh we never put dollies or furniture pads in there anymore’ …. Ok so why was I allowed to be charged for it?
Christy W