Missing order request. Never got dolly or furniture blankets. You still charged me for them. Put in a claim number 4678456.
Jose C
Kefi Spaces LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77024
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service I was early and she still took the time to take care of me
Brenda HOur truck did not have the rental equipment we requested, and the location was not yet open, so this was rather frustrating that we had no option in getting the dolly and furniture pads. We had to go purchase the items at a supply store. We were also charged 3x the days when we only used 1 day. Even though we followed the app instructions, the rep made me feel like I did something incorrect. The app literally told me to drop the keys off after parking and a rep would be in contact. Never received a call.
Warren MThe dolly i requested and paid for was not in the van. I was on the page to check for the vehicle pictures but realized i had missed the key lock password. After going back to for the key lock password, i was not able to check mark the dolly not there.
KENDALL CKefi is a model for what every U-Haul partner should be. Clean, professional and organized.
LARRY S