It isn't necessarily about the vendor. Uhaul as a whole is absolutely horrible. If it isn't the app it's the useless customer service. I am a mover who drives a Semi all over this country and at times I cannot get my truck into some of the tighter areas which is why I rent Uhauls. I've now decided that Penske is a little more expensive but there is less headache involved so that whom I will be renting from going forward. Someone really needs to overhaul Uhaul and get the customer service as well as that useless app fixed. There are thousands of movers who drive semi trucks and do the same thing I do and we are beginning to talk about the same thing , done with Uhaul and on to Penske.
BRAD G
J And J Corner Store Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Holly Hill, FL 32117
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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The employee at the gas station where I picked up my U-Haul was very rude and difficult. He was having a hard time finding my reservation and refused to give me my key. I gave him my reservation number and shed him in the app that the truck had been issued to me. He wanted me to cancel my reservation and re reserve my truck. When I explained that I couldn’t do that because the truck was already issued he continued to be rude. I had to get on the U-Haul app chat with customer service to finally resolve the issue. I will never pick up a truck from that location again and I’ll never give that convenience store any business. The truck was relatively clean. However the AC was not operating correctly. Made for a very hot day of moving furniture in July in Florida.
Jesse JWe reserved our trailer at least a month before our use. We received an email from U-Haul the night before for another location. Upon getting to that location, they didn’t have the trailer. We contacted U-Haul and were instructed to go to another location. Each location being further away. Thereafter, we had one complete blow-out and another tire that required air at least dozen times during our 2,300 mile journey. Needless to say, your was not adequately prepared for the trip and it cost us countless time during our rental. We returned it early and we changed our plans, due to the poor condition of the tires. If I can find an available alternative in the future, I’ll consider it. I’d respectfully submit you should consider the customers’ journey in selecting the equipment provided or perform better maintenance on your equipment. Please feel free to make this available for “public viewing”.
Willam KThe store is filthy. The person on duty did not know the process. The pads I ordered were not there.
PETER BThe rental place was very friendly and accommodating.
Alex F