Post closing time on website and informing customers about the returns process.
Stephanie U
Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hinesville, GA 31313
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
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This was the most frustrating U-Haul experience I have ever had. The online rental experience continues to get more frustrating and difficult. I have been using U-Haul for years now and have done around six moves. It was to the point I had to go in the store to get the truck because online(even chatting with an agent) was not working.
Trevian AMy experience with U-Haul customer service, particularly with manager Luisa over the phone, was exceptionally poor. Despite reaching out for assistance with my reservation from Hinesville, GA to Ocala, FL, Luisa's handling of the situation left much to be desired.Communication with Luisa was challenging and unhelpful. She appeared uninformed about my reservation details and was unable to provide clear guidance or assistance. Her responses were lacking in professionalism and failed to address my concerns effectively.When I encountered issues during the rental, including damage to my vehicle, Luisa offered no meaningful assistance or resolution. Her dismissive attitude and lack of accountability further exacerbated an already frustrating situation.Overall, my experience with U-Haul's customer service under Luisa's management was deeply unsatisfactory. I would caution against relying on this service for any rental needs due to the poor communication, unhelpful attitude, and lack of support demonstrated by Luisa and her team.
Jhonny AFriendly service The only thing I wish that Uhaul would do is offer the rental of dolly’s for moving. I’ve never rented a Uhaul and assumed the dolly’s came with the trucks. When I made the reservation nobody said anything about no having dolly’s . When I went to pick the truck up and I asked if there was a dolly they told me dolly’s don’t come with the trucks and I asked to rent one they told me they didn’t have any. Had I known that at the time I reserved the truck I would have reserved one then.
Melissa DExcellent service.
JEFFERY B