I reserved the truck for 8am Sunday morning and was told I would receive an email with codes never came so I called the customer service number and they told me I was never registered for online checkin and had to wait until 9 am. Not a big dealt I had 12 people waiting. After the first load to the new house we started unloading boxes and furniture that were wet as we discovered the truck roof was leaking at the front over the cab and the middle as it was raining and snowing. We had to put wet boxes and furniture in storage wet. we did 2 trips like this. when I dropped the truck off, the pictures wouldn't upload after several attempts and kept getting error codes so I went home with the key as I didn't know where it went. I went back to the office in the morning and gave the key back at the office and explained my experience. I am expecting a call. from someone and hope this truck gets sealed properly. feel free to call. 385 485-7522
Dwayne Hanson
Towne Storage Herriman LC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Herriman, UT 84096
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Customer Reviews
- 4.0 Average Customer Rating
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I got there at my designated time and the truck was behind a locked gate to which I was never provided a code. I called customer service and the only option I had was to wait an hour for the location to open at which point I'd lost valuable moving time.
William KeelNothing. Staff member who assisted was pleasant, helpful and kind. Very professional.
Mark GlassmanThe front desk guy wanted me to drive into the gates to drop off the truck. Then he stiffed me by saying I didn’t fill up the truck when I came directly from the gas station 1/4 mile away. Very unprofessional. I’ll go somewhere else next time.
Jordan ClarkMy receipt said I drove 148 miles when all I did was take the van home which is about 2 miles, then went to the City landfill which is about 6 miles. At the top I drove 25 miles. The accuracy of renting the equipment is way off and I will not rent from this location again. I was way overcharged!
Steven Speakman