Truck was clean and fully fueled. However, I had reserved a hand truck and furniture pads which were not in the truck when I picked it up. I called U-Haul customer service and had to drive to another location to pick up these items.
MICHAEL BURCHAM
Royalty Tax Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hempstead, TX 77445
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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online quote was much cheaper, I specifically said I did not want the 42 a day insurance they charged me any way,I tried contacting them numerous times over the course of a few days no one ever answered not even an answering machine. Would never recommend, this was the poorest customer service
JACQUELINE WHITEYour process to verify me once I am on site, ready to pickup the truck and start my move is ridiculous. You could have verified all that information after I made the reservation, prior to my being on site. Doing it once I was on site wasted my time. As to the specific truck, it badly needs an alignment; pulled very hard to the right. Tires need to be balanced too.
Brian HoltBetter way of dropping off Uhaul.
Marissa GoodeSo I knocked on the door for the personal that I can see through the door and they can see me to open the door and a Young lady open the door and I told her that need to return the truck so she speak to a man that was in the other room and the man told her that is ok to recive the vehicle but I told her that I need for someone to check the vehicle before I go and she talk to the mistery man again ( I never saw him only heard his voice 😂) so she came out and said is ok thank you,,,,,,,but the next day u haul call me asking for the vehicle!!🤨🧐😳 and I told her that the vehicle was returned the day before ,,,dear God .and I drove 5 miles to that location for that ? When I have another location literally a half of mile away from me
ARNULFO MIRAMONTES