This was supposed to be a remote pick up but when I got there my phone said "No truck is avail, go inside for help". The guy inside was useless and said he knew nothing about U-Haul. Meanwhile I could see it 10 foot truck on location. U-Haul reassigned me to a location 20 minutes away which wasn't feasible for our schedule so when I finally got someone on the phone (an hour later) she got the attendant on the phone, he was able to give me a combo code for the rear latch and sure enough the previous renter had locked the key in the back of the truck rather than dropping it in the lock box so that truck wasn't showing as available. U-Haul offered me a free rental for the complete hassle it was if I was then willing to return the truck to a different location, which we did. I'm still awaiting a refund. I do not recommend this location because the guy isn't trained on how to deal with U-Haul. OR U-Haul needs to make sure that customers return the trucks properly.
Cherie S
Alden Quick Mart
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Harvard, IL 60033
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I ordered dollies paid for dollies and furniture dollies which were not there nor did I get a credit for any of it. U-Haul tells me I have to get it back from the location they claim U-Haul Hass to do it. Total experience was a disaster.
Donnie SThe truck interior was not clean, especially the cup holders, which are filthy. I found the prior renter’s keys on the passenger seat and turned them in to the location. They shrugged and dropped the keys in lost and found. Presumably they could have contacted UHaul and found the prior renter. But I did not get the impression that the clerk cared. Otherwise, this is the closest location and uHaul met our needs. I recommend that each truck include the gallons calculator on the dash or somewhere easier to locate online (i.e., on the rental dashboard) instead of ONLY on the contract that may get lost in email.
Edward GSolid experience overall. This is a pick-up location only. There are no agents to help in case something is wrong. However, that made it quick and easy. I guess no one wants to talk to anyone else in person these days. Ha! They actually deliver your truck there from another location. The cell phone check-in made it simple, though that takes twenty minutes to go through the process. No big deal just plan on that time at the beginning and end. For where I live in a very rural area, it's great to have this place.
Walter CN/A
Kimberly N