This location was very unprofessional and was not prepared for this contract. I was charged way more than what I was quoted due to bad communication and was even charged a late fee when vehicle was turned in 1 day early. I was told incorrect information on multiple occasions and had to pay extra due to customer service mistakes. I returned this vehicle with the same gas I received it with and was charged extra, truck was dirty and not maintained properly, incorrect miles were charged to my account and location was taken to different location and employee returning vehicle inputted improper miles and I was charged for their mistake. I will never return to the U-haul company again due to the poor management and incredibly high charges due to again bad management and customer service.
Joshua R
Tow Tator Automotive And Towing LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Robertsdale, AL 36567
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