The blankets and trolley I reserved were.not with the vehicle. I had to wait for them to find some and drive to pick them up. The truck should be loaded and ready to go.
Roland R
Appletree
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grimsby, ON L3M1T1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Amazing service will use again for sure
Joseph GDear U-Haul Team, I hope this message finds you well, though I must express my extreme dissatisfaction with the service I recently received from your company. My experience with U-Haul, particularly at [Location], was nothing short of a nightmare, leaving me utterly frustrated and disappointed. First and foremost, I was charged twice for the U-Haul rental, with a total of $122. This financial inconvenience was just the beginning of a series of unfortunate events during my interaction with your services. Upon arriving at the location to pick up the U-Haul, I endured a 20-minute wait to obtain the vehicle. This delay was not only inconvenient but also an inefficient use of my time. Customers expect a smooth and timely rental process, which was clearly lacking in this instance. Furthermore, the U-Haul was irresponsibly parked in a location that was practically inaccessible to the road. In an attempt to rectify the situation and position the vehicle correctly, I ended up getting stuck in a patch of grass on the property. It is unacceptable that the vehicle was not properly situated for easy access, leading to unnecessary complications. What exacerbated the situation was the lack of accountability from the property's employees. Instead of acknowledging the oversight and taking responsibility for the inconvenience caused, they unjustly blamed me for the U-Haul getting stuck. This level of negligence and unprofessionalism is not only disheartening but also reflective of a complete disregard for customer satisfaction. I want to emphasize my profound disappointment with this entire experience. As a customer, I expect a certain level of service, and unfortunately, U-Haul failed to meet even the most basic standards. I am left with no choice but to share my ordeal, and I will make it a point to dissuade others from considering your services at this particular location. I sincerely hope that U-Haul takes this feedback seriously and implements measures to improve customer service, rental processes, and employee accountability at [Location]. It is imperative for a reputable company like U-Haul to uphold the highest standards in order to maintain customer trust and loyalty. I eagerly await your response and an assurance that steps will be taken to rectify the issues raised.
Yusef FVery helpful, accommodating staff and well-running vehicle
paul dThere was no one working and no drop box for my key. Terrible location overall. I had to hide the key and will try to contact someone next business day.
Ryan K