This was the worse experience ever with Uhaul which we have used a lot over the past 20 years. We will never use this location again. The location is being run out a run down Motel 6 and we had to wait 45 minutes to return our equipment as they were helping motel guests. The associate was extremely slow and did not know what she was doing. When we picked up our equipment it took 30 minutes just to enter my information in the system and take a photo of my license.Ashley M.
Moving Truck Rental in Green Bay, WI at DS2 Hospitality & Management LLC
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Green Bay, WI 54303
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.0 Average Customer Rating
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get better internet, and the fact that they make uhaul customers wait until they take care of all motel guests vs helping as the order you walk in. had multiple people walk in after me and had to wait behind each one. should have to wait 45+ minutes to be helped.JEFFREY B.
Poor customer service skills in that location, no manners, let me wait for almost an hour, and she was taking care every one else who comes in except for us... literally left us for last until no one was in the office. Never again in that place.OMAYRA D.
I will be calling later. There was no one at the location just a trailer in a parking lot. Tried calling and couldn't reach anyhow. Confirmed the trailer twice by phone and the right trailer was not there . Hurt my back bad putting on trailer. Found out later it was the wrong size and very dangerous for my car. It also did damage dragging on the driveway I moved into and the owner's are pissed. I was told by uhaul it's because it was the wrong size doe my car. I will be seeking damages for that. Just luckily myself or my car was not hurt by the wrong size trailer. It also should have only cost $20 and I was charged $90 for the wrong size trailer which was not what I reserved and bigger than I needed. Very hard to drive with that trailer.Char M.
Customer service for was very rude and not professional and was not politeVENISE D.
They young lady that rented the truck to me appeared to be high off drugs. The next day I check my account and there was a withdrawal of 200.00 extra dollars from my account. I had to stop unpacking and go back to the place to ask for a refund. She acted like she was on the phone with customer service as I waited and waited. I then asked for the number myself and customer service picked up right away which indicated that she not actually on the phone with them. I feel as if she were trying to steal from my account. I am currently waiting for a refund. I will not be using the service at that location anymore.Lasagna J.
It took over 80 minutes from when I got there until I was able to actually get the truck. The truck keys weren't available as an employee took them home. Absolute nightmare. I just got an $8.00 charge for some reason 2 weeks after I returned the vehicle.JERRAD H.
Truck had no fuel and was dirty. The location was a very unpleasant experience as well.Joshua K.
Location called me ahead to delay pick up because they were using truck for personal business. The truck was in good condition. Miles were off due to the locations use of the truck. Locations employees do not have a real check in method. I was told 4 different ways to return the truck by 3 different people. It was confusing, difficult, and time consuming. Uhaul trucks are a great service, however if my pick up location is the Motel 6. I'm not going to rent.David O.
Staff was very courteous and helpful. I the online communication from the U-Haul website was poor.DENISE R.
It was very convenient location, the only problem was it took a while to return because I wasn't in the system. I returned the trailer a couple of days early.Barbara K.
Teach them how to rent the equipment. Teach them that they do not ask somwone someone to read credit card information out loud. They couldn't print me a receipt amd never emailed it. The truck was dirty and smelled inside. They were not well informed. I asked if I could drop it at any Uhaul and was told yes and when I went to drop it at another location was told I eould be charged double. Not impressed and will not recommend. Very disappointedBonnie C.
This place was disgusting, horrible experience, I felt very unsafe there.JESSE LYNN H.
Only thing that was crappy was that U-Haul charged me for the extra miles to Waukesha to pick up Shame on you. I have used uhaul many times over the years. This move by far was the worstSteven O.
Drop off was a motel parking lot with no people to help... Process all done online app. Would be difficult for some people, especially elderly to figure out how to complete the turn in process.DAVID R.
They seemed a little unorganized. I checked in online and we had to redo everything at the location.Don S.
Pick up at real Uhaul place our Uhaul had a leak in roof probably from tree it was parked under beaches on it all our things got wet not happyjennifer L.
After hours dropoff, so not much to say.SHAWN M.
Very Accomodating.Gary W.
the -haul attendants were great. the problem is that I was given a drop off about 1/2 mile from my home. I received a call that very day telling me to drop the truck/transport to another location that was several miles from my location. AGAIN, I appears to me that the customer is to serving the business instead of the business serving the customer.JERRY W.
Very slow service at desk, people did not seem very knowledgeable. Had to make several calls to clarify things.Russell B.