I had scheduled a UHAUL pick up a week prior to the date that it was needed. Upon arrival to pick up, we found that the keys were locked inside of the UHAUL from the previous customer, and was not noticed until I was there to pick up. I was given a bigger truck to use at the time, which was nice, and the employee who helped me was very kind. I'm more so upset that I paid $75 for this truck, had to wait an extra 30 minutes to get it checked out despite having filled out everything online previously, and then was being charged an additional $16 today without any notice or explanation. At the time of booking, my estimate was $36 and I ended up having to pay $75â€¦ how is this possible?Cristine L.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Green Bay, WI 54303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I requested a dolly and didn't one but was still charged for it. The app could be made easier to use tooKristina G.
My experience was smooth and easy, I have no complaints.Adam L.
This location was a mess. It was at a gas station and the attendant had no clue so she had to call someone multiple times and they didn't answer. She finally got someone and I had to talk to them on her personal cell phone and they did the pickup forms over the phone. No instructions were given for how to return so when I went back I asked the same lady at the desk. She just smiled and said I could give the keys to her. Well, I didn't get info that the truck was checked back in for return until the next day which made me nervous so luckily I called uhaul to report that I had returned it by my return time of 2pm. Then on my receipt I noticed that I was charged for 4 gallons of gas and a $30 fuel fee. When I got out of the truck it was above the mark that was indicated on my check in form. I will never use this location again. Awful experiencelindsey J.
I was originally charged the daily fee, movers blankets and insurance upon picking up the uhaul. Then when I returned I let them know I forgot to grab the moving blankets and never took them so I'd like to not pay for those. He said okay and then proceeded to charge me $130 â€¦ confusing considering at .99 / mile and I drove 63 miles â€¦ I asked for an explanation, where he then ignored my concerns then proceeds to CHARGE my card while brushing me off and told me to call a number to deal with it. As if I have the time with moving or the extra money to be charged twice ! Moving is expensiveâ€¦ horrible experience.McKenzie S.