The employees at the counter were not wearing masks, the u-haul van I rented was dirty, and there was no air conditioning (it only blew hot air through the vents).VINCENT P.
Moving Truck Rental in Grass Valley, CA at Sierra Tire & Trailer Center
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Grass Valley, CA 95945
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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This cargo van smelled really bad and there was something in the cab that leaked into the driver's doorjam.LESLIE A.
Your crew is the best, wouldn't even except a tip Outstanding jobROBERT N.
Pickup truck trailer wiring faulty. Waited for Uhaul to fix problem before I could depart. I only needed the pickup and trailer for a short errand and turned both back in about 2 hours later. Grass Valley Uhaul called me the next day asking when I was going to return the pickup. I guess they got it straightened out?David C.
My reservation was changed due to issue with equipment, and then when I went to pick up my equipment I was unable to because they did not have the keys to the vehicle, the interior of the u-haul was not cleaned prior to me picking it up. The window was dirty And there was no washer fluid in it. And the vehicle smelled.CHRISTY H.
The windshield was dirty when I picked up the truck. It was difficult for me to wash it being a short woman.BETSY A.
Thank you for fitting me in after I missed my earlier appointment and had to reschedule for the same day.ARTHUR H.
It was great. My car was in the shop and I needed something to drive and they hooked me up when no one else could. Thanks guys, I really appreciated your attentivenessKEITH C.
Great service. Kudos to the guy who checked me in, hooked trailer up and checked me out.Darin I.
Pick up was very dirty!! Still had dirt in bed from previous renter. Gas was at 3/4 not 7/8. Brought it back early with a full tank. It's safe to assume they didn't sanitize inside cab since none of the employees were wearing a mask.Robert R.
I would normally rate this location a 4 or 5. However, the cargo area of the truck was filthy. A layer of dirt and leaves throughout... please remember to take a look inside to ensure that the space is clean prior to renting. I really like this location, the people are helpful and friendly in my experience. I assume this was an oversight/mistake as they had a lot going on in the yard.SCOTT W.
On short notice, they had the right vehicle for the job. Friendly, helpful service.HENRY W.
Garrett was extremely helpful and very efficient and kind. Very good employee to have representing your company. Thank youJANET B.
Excellent customer service. You guys really go above and beyond!DOUGLAS T.
wear a mask. It is not a political statement, it's a virus.TIMOTHY R.
So easy to work with and the fastest in and out I've ever had!Marvin W.
While the truck was relatively clean, there were some items left by previous renters in the truck. The truck worked really well and was very dependable!JENIFER B.
The gentleman at the desk is a total professional. He had me taken care of and on my way in minutes which was excellent as I had a "million" things to do on move day. I returned the truck the same day and was taken care of the same way...in and out in minutes. Cheers to Sierra Tire and Trailer Center!ROBERT D.
I initially made my reservation online. U-Haul changed the location of my truck to a location 45 minutes away from my home in an email at 2 o'clock the day before. I had made this reservation a week in advance. I called u-Haul with the number provided if I had problems with the change of locationâ€¦ The phone rang and rang and went to a mailbox that was full so I could not leave a message. There was a link in the email to check on status of the change of location. Once I clicked on the link the link was not functioning. If it wasn't for Garrett in my local location for U-Haul I would not have been able to move that day. He was able to get me a truck and cleaned up the reservation mess originally made by the online website. It's a good thing you have some good employees that come through for your customer like Garrett at the grass Valley locationVAL C.
You can get organized and either supply the rental equipment that was reserved OR actually communicate with the customer to let them know it's all just pretend.DAROL A.
Not a mask in the place and that was upsetting.BARRY F.
The truck that I rented was full of smoke. I know this was not your fault but have asthma it was difficult to take. I exchange the truck and the newer truck had sticky places on the steering wheel. I did not get the sense that you cleaned the rental between drivers. In this day of COVID-19 it would be a good idea that you clean the rentals between drivers. I very much enjoy the people that work their and they were very upbeat.WILLIAM M.
There is no need to improve anything for this business. Everything and every employee are excellentRUBEN C.
Friendly cordial and helpfulLEWIS B.
Sierra Tire has always been great to work with. I recommend them often.VINCENT Z.