Location was closed. I was supposed to pick up a truck with a utility dolly and blankets. I called the number and no one answered. When they called me back, he was very rude and said "We are closed. I told uhaul last week, you're going to have to do 24/7 pick up." I had to call uhaul because my app didn't show the option to self pickup the truck. Wait times were very long and when I finally got someone, they said my call rolled over to Louisiana and they couldn't help me. This happened four times, then I finally got someone in Oklahoma. She was very helpful and said she was going to have me try all the codes and none of them worked. Then she switched me to a different truck and the code for that lock worked the first time we tried. The gas tank only had 1/4 tank of gas, we had no blankets and no utility dolly, so I had to go buy them. I've rented from uhaul several times over the last decade and this experience makes me never want to again now that I live in a large metro area with other options.
Katherine W.
Natural State Taxidermy
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, AR 72576
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Very easily accessible, area was well maintained
Timothy M.