WORST experience ever! I reserved a truck 3/4/2022, completed the online check in the weekend before picking up the truck, and the day before my reservation (5/30/2022), I rec'd a call saying I have to go to a dif location across town to pick up the truck, but I was guaranteed the truck will be there. No one told me it was going to be in the shady part of the city where it was a convenient store. No one explained to me it was a 3rd party. I was very disappointed I arrived on time for my reservation, had to wait ~45 min until they told me where to pick up my truck. My parents and I did not feel safe w/ the ppl in the store. I was furious I had to drive >1 hr to the country to pick up the truck @ another 3rd party dispatch where there was no one to help me. When I finally examined the truck, I was frustrated there was not equipment inside. I had to call the company again saying my reservation included a dolly and packing pads/cloths, but they weren't in the truck. They told me to go back into the city across town again. I asked for the equipment fee to be waived, and no one was able to do it. I am really upset I was 4 hrs behind schedule and had to pay an extra fee to my landlord b/c I didn't move out of my apt @ the scheduled time.Shaina C.
Gowanda Self Storage
(U-Haul Neighborhood Dealer)
Gowanda, NY 14070
- Mon–Fri9 a. m. - 3 p. m.
- Sábado9 a. m. - 12 p. m.
- 5/29/2023 - 5/30/2023: cerrado
- Devolución del cliente 24 horas
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Gowanda, NY 14070
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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The owner was a very nice guyAnthony S.
Office was closed at time of drop off. Lot should be better lighted.WILLIAM H.
The owner was awesome. A real pleasure to talk to.Ed L.
The truck was dirty, smelled like dog, and had dog fur all over it. It also has food everywhere. It's clear the cab was not cleaned.Paul M.