Worst experience moving I ever had. I rented the truck at 9:30 AM from mobile pick-up, they wouldn't confirm my license saying that it wasn't qualified for no reason while I was. I have to call the live chat, they ended up blocking my license and told me to go to a Uhal location. I had to drive all the way there for them to confirm that is shouldn't have happened, just to send me back to the original location and try again. Plus I paid for a dolly that was never there. I wasted 3 hours on my moving day! 3 hours! I received no compensation, nothing. I have reached out for their management to get in touch with me, nothing so far. I want a refund, this was a terrible experience.
Remi B
Marche JD
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Gatineau, QC J9H6J4
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 3.5 es la calificación promedio de clientes
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The problem that I had was about the gas level, on the initial sheet it was higher than what was showed by the gauge inside the truck. I was charged extra for the gasoline but I was quickly reimbursed when I called the service desk.
Guy TI booked a truck and a dolly for appliances. Upon arrival I was informed there was no appliance dolly for me. The only appliance dolly at the store was rented out. I was offered a small dolly (not suitable for appliances!) which I refused. I was told U-Haul website overbook dollys and does not inform if a dolly is unavailable, why that?? I had to contact multiple U-Haul stores, driving around and wasting my time looking for an appliance dolly. Awful.
Lucas SThe agents I dealt with were courteous, and willing to support me in finding the best / most appropriate solutions to suit my need
Marc MFucking service
oscar r