This location was clueless about the online registration. I had everything completed so I could quickly grab the uhaul and go. They told me they had no idea what that was and had me go in and do everything over again, which took forever. While it wasn't a huge deal, it was slightly frustrating because we did the mobile pickup because it was a quick and convenient option and then we were told it was unavailable to us.Ariel D.
Moving Truck Rental in Gaithersburg, MD at U-Haul Moving & Storage of Airpark
Gaithersburg, MD 20879
(Montgomery Air Park)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Gaithersburg, MD 20879
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
the bill is incorrect. i added fuel to the level at which i picked up the car. Please advise. ron The windshield was dirty.RONALD P.
The first truck I was offered had a flat tire. During the indoor check out process (which originally I was set up to do mobile check out), I was asked what time I would return my â€œfull-dayâ€ rental. I assumed they want an estimate so they could Plan to receive the truck. It wasn't explained that the time I provided would amend my full day rental to something less than that and I would be charged 100% of the rental price in a penalty if I arrived later than that time, even though per the online offer I had until close (5pm) to return my rental. I was shocked when the uhual employee explained I would be charged a 100% penalty for being 15minutes late. When I tried the explain my confusion about the policy, the uhual employee Journey Stephenson told me to stop explaining because quote â€œI already know what you're going to sayâ€. When I asked to speak with someone from customer service, she replied I am customer service. Furthermore I asked Journey if the online offer says full day and if (absent of asking for a return time) I returned the rental before closing if the rental would be the same price, then why shorten my rental to less than a full day and without mentioning it make me liable for a potential late fee as a result of a poor time estimate (me being 15mins late)? Journey replied â€œit's in the fine print, you should of read it!â€ I feel the way this policy is implemented (not brought up at check out) is intentionally deceitful and misleading.HASSANIBN A.
the staff in this location. are polite, helpful, I hope some one read this and give them a raise!!!muhammad G.
Please update inventory on EVERY location, online I rented a 20' only to find out that only 15' were in stock and not even a one way. The person behind the desk was very helpful in finding a solution, but this all could have been avoided guys.ROGELIO N.
Location is great, employees are friendly, direct and get you going about your business as humanely fast as possible.GREGORY D.
No need for improvementFERNANDO N.
I wanted to thank Sofia Burgess @ Randall location in Rockville, for helping me with the rental process qnd referring me to the location that had a trailer. The staff was helpful in general. I would be coming back to meet my needs in the future. Thank youHUDAYNAZAR G.
Great customer service. Friendly. Will rent from here again. I used the cargo van and it rode smoothly.CHRISTINA C.
In the middle of moves---from house I've been in 16 years--to a temp place (thus storage) to eventual a new home. UHAul trucks and storage have been a lifeline--thanksROBERT K.
Very happy with the service and attentionAXIRES R.
Very good customer service keep doing doing good customer service.DAGMAWI D.
Excellent , timely and friendly service. Thanks for making my move easy and trouble free!Rajinder B.
I would never recommend uhaul ever again. the manager on duty was rude, not helpful, didn't even try to help resolve the billing issue. No location to park large uhaul rentals with No parking signs everywhere on the facilityMaricia S.
Very knowledgeable, helpful and friendly staff. Even with multiple customers in line, and the phones ringing, they were polite, patient and attended to everyone's needs. Thanks!!ADRIAN W.
Super efficient and professionalHenry L.
Everything was great. Keep up your friendly and efficient customer service.DONALD W.
Friendly and efficient staff! It was a very nice experience!FRANCISCO B.
A message â€œ Tire pressure monitor system needs servicingâ€ came up.BUWANEKA G.
Excellent experience, the staff were super friendly, very helpful and knowledgeable. I will rent from here again. Thanks.Adrian W.
Parking stinks but staff was excellent!THEODOREJAMES K.
The lady who checked me in was greatJAMES R.
The person in charge at the location was unfriendly and non-inviting. When I asked some simple questions on drop-off location choices and mileage, she appeared irritated. She ended up assigning me a drop-off location that was 15 miles from my detstination, all because she was too irritated to work with me on finding a more convenient location.Nishith K.
drop off was very quick and efficient. it only took 2 minutes and we were donesteve K.
They were quick, but I wanted a receipt. I never got one emailed to me so I hope everything with return was OK.Kenneth C.