Was charged an additional rental. Several processes/departments to issue refund. Still waiting on someone to contact me and my money!
Moving Truck Rental in Gaithersburg, MD at Darnestown Sunoco
Moving to or from Gaithersburg, MD 20878? Get FREE truck rental rate quotes at Darnestown Sunoco.
Get FREE moving truck, pickup truck and cargo van rental quotes at Darnestown Sunoco
Pickups Pequeños trabajos
Cargo vans Pequeños trabajos
Camión de 10' Studio to
1 Bedroom Apt.
Camión de 15' 1 Bedroom Home
to 2 Bedroom Apt.
Camión de 17' Casa de hasta 2 dormitorios
Camión de 20' 2 Bedroom Home
to 3 Bedroom Apt.
Camión de 26' 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Gaithersburg, MD.
Cargo vans and pickup truck rentals in Gaithersburg, MD
U-Haul cargo van rentals and pickup trucks in Gaithersburg, MD are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Gaithersburg, MD 20878. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Barandillas interiores en las camionetas de carga
- Transmisión automática
- Air conditioning
- Suspensión Gentle-Ride
- V-8 de bajo consumo de combustible
- SRS/bolsas de aire
the location was easy to get to and I felt safe leaving my car while using the van. The check in process was simple and straightforward. The cost was in keeping with my estimate. I am very happy with my experience with Uhaul. I will use them again in the future.
Location smells very bad inside. The guy barely speaks English and tries to blame me for breaking the some cable on the door even I purchased insurance. And also asked me to return a UD (I have no idea what that is). Spent over an hour just to return the track. I WILL NEVER RENT UHAUL from this location again and will not recommend this location to anyone.
Fellow handling my reservation was great !!!
Very efficient and helpful. Actually guided me into the parking slot. (15 foot truck)
The truck was dirty when i got it and I had to clean it
All was great with Darnestown Sunoco. Got a flat and Uhaul got a guy to come fix it promptly. Overall good experience
Tire pressure was low. Van was not available at time reserved.
I would avoid renting a Uhaul from the Darnestown Sunoco in Gaithersburg Md at all cost. Youâ€™ll just get ripped off and have your time wasted. I wish I could give a zero star review. The entire interaction with the attendant was a nightmare. One in which I got ripped off and had an hour of my time wasted. I never want to rent a vehicle again. As follows is my story. I arrived at 8:05 am on a Friday with my mother and brother to rent a 15â€™ truck to assist my brother and sister-in-law in a move. My mother and I both took off work and neither of us live in the area. We were on a tight schedule to get done, return the truck, and hit the road. My mother had made the reservation the night before. $29.95 for the truck. The attendant goes thru the check-in/rental process. He gets near the end and there is a â€œsafetyâ€ option for an additional $15 fee. We donâ€™t want it. My mother questions the attendant, as the person she spoke to on the phone never mentioned this fee or any additional amounts. He goes quiet and tries to clear the fee. In his system he is unable to de-select the option. He proceeds to mess around on his computer for 5-10 min trying to drop the fee. I ask him can he complete the checkout and just reimburse the $15 if thatâ€™s easier. He says no and then prompts me to come behind his counter and look at the computer myself. Yes, you could not de-select the $15 option. (At this point I shouldâ€™ve just said fine and paid the additional money and gotten on my way, wouldâ€™ve saved me another forty minutes of headache but it felt like a scam.) Anyway, he tells me to try and make a new reservation on my phone and do the self check-in. I go thru Uhaulâ€™s site with a new reservation and check-in online. I get to the end to complete my check-in and Iâ€™m met with an error message. I refresh the page and try again multiple times. Changing information, adding information, selecting and de-selecting boxes to no avail. Iâ€™m still met with the error message. The attendant proceeds to tell me I should call the Uhaul customer support number. Now mind you, while this entire exchange is going on other people have come into the Sunoco and heâ€™s stopped to assist them. Thatâ€™s fine, I didnâ€™t lose my temper over that. I get thru to a customer support rep with Uhaul and they begin to try to fix my technical issue. I had no issue with Uhaul on that end, I got transferred once but the wait time wasnâ€™t bad and both people I spoke to were fine. I explained to them what was going on. How we had a reservation but there was a fee and how I was prompted by the attendant to make a new reservation but how itâ€™s not working. In midst of the second gentleman trying to figure out my online check-in issue I asked if it would be easier/faster to just cancel my motherâ€™s reservation and make a new one. He said yes that would be faster, â€œhave the attendant do a manual overrideâ€. I tell the guy to cancel my motherâ€™s reservation and to make a new one. I then thank the Uhaul rep on th
Personnel at the pick up and drop off made the experience very pleasant.
Many things about the pick up location were unsatisfactory. First, the attendant recorded and incorrect level of fuel. I had less than a 1/4 of a tank; he put down 3/4, second, my contract said I was allowed 185 miles, he put 175 miles, third, my contract said I was supposed to get a dozen furniture blankets, he said it wasn't on which contract which it was. Fourth, I asked him for a receipt so that I could confirm all was correct, he wouldn't give me one. I would never go back there again. The guy tried to rip me off.
I was over charged 36 miles and have contacted uhaul customer service 2x about this error. The attendant at the gas station said he would take care of it, the next day I received my bill, and I was overcharged. It took a full hour for me to pick up my rental vehicle and almost a full hour to return it. Very poor service.
Make sure you are not overcharging for equipment or services that was not provided or asked for. I was charged for a dolly and pads that I never asked for let alone even received at that time of pick up. I was also charged for safe move plus that I didnâ€™t not request. Have someone that can clearly speak and understand English to better service the customers.
The window of the truck was left slightly open overnight during a rain storm and the seats were wet and there was water inside the cab. The clerk was obviously not trained on U-Haul systems and it took a long time to get the paperwork completed and the return complete on the other end
The attendant was extremely professional and his customer service skills were perfect (unlike the original location I made the reservation for).
I refilled the gas above what I needed to and I still got charged 5 bucks. Will never use your company again. I was also given 2 Dolly's that I didn't ask for that limited the amount of space I had. Awful.
Everything went well with the vehicle. My only complaints are the hidden extra costs. My $19.99 rental cost me much more than $19.99. I'm not sure what I paid because I cannot view the receipt.
Fix your computer system. I tried to schedule pickup at 4pm but it registered it as 12am! My reservation was canceled because I didn't show up then (when the location was closed). Go figure
The person working in the gas station, although kind, was very slow. There was mud all over the bed of the U-Haul. The check engine light was on.
Excellent, friendly service. Very easy location for pick-up and drop-off. No wait whatsoever. Total win! :-)
The representive change the return time regarding my order. It charged me more late fee.
Great customer service by friendly and courteous staff
For one, DON'T send email confirmations for one pick up location and then tell the customer that they need to pick up 15 min away. I received an email that my location was confirmed at Germantown. We waited in line and the manager told us that our truck was actually at Darnestown. I was extremely confused because I had gotten an email confirming the Germantown location. When I showed it to the manager, he kept insisting that the email was showing me my preferred location. I showed him again that it specifically said "You are scheduled to pickup your equipment at U-Haul Moving & Storage of Germantown on Saturday, July 27, 2019 at 9:00 AM." He kept repeating that it was my preferred location. Not only did he act like we were idiots, he was extremely rude and unapologetic that the system had sent the wrong location. Then, we drove 15 minutes to the Darnesville location. It took us about 40 minutes to get our truck because the employee at the gas station knew absolutely nothing about how to use the computer and system. This was so ridiculous and put us an hour behind schedule. U-Haul needs to fix its system so that people are getting the correct information and also train its employees to not be so rude when the company is in the wrong.
Pick up was very confusing given the location was half gas-station and half U-Haul pickup. The online truck rental program was also very confusing. It makes you indicate that you have received the key before actually disclosing the key # to give to the attendant.