After I had called the drop off number, I was told that his facility was full and to drop the trailer at another address. ( A stereo Shop). I found the shop and was told where to park the trailer. A gentleman came out and disconnected the trailer. I asked about check - in paperwork and he said he would check if any was needed. He walked back inside said something to someone and gave me a thumbs up to let me know I was good to go. A couple of days later, I received a call from U-Haul about the whereabouts of the trailer I dropped off. After explaining that I did drop it off, The lady on the phone said she would close out the ticket. I felt like I was being accused of not returning it, but she assured me that it wasn't the case. This facility needs better rules and regulations to keep this from happening in the future.
Kenneth Keiffer
Stereo & DJ Outlet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fresno, CA 93702
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Customer Reviews
- 3.5 Average Customer Rating
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This Place, was full of interesting merchandise & stereo equipment, neat store. Thank You Deanna
Deanna Jean PolecatOverall, I'm unhappy with the U-Haul Experience. They were given a 2-month lead to get my reservation set up. Night before they tell me they have no 20' trucks in Clovis. had to go out of my way to get a truck in Fresno and then they had no blankets so had to wait for them to go get some from another store. Then I get in the truck and started driving home and there was no cruise control. Was very hard to drive that distance without it. Same thing happened the last time I reserved a truck to pick up at a certain location. Why even bother to reserve a truck. Your reservation system needs an overhaul!!
Mark BeavinKeep up the good work
Guillermo CoronelStaff took forever, was no where to be found when i got there. Then the lady helping me had no sense of urgency. Just talking on her phone with her kids and moving at her own pace. It took me like 20-25 just to check in, pay and get the truck. Definitely don't recommend due to how u professional the staff are. Super slow, no sense of urgency, and acted like i wasnt there.
Sai Xiong