I was hooked up to the wrong trailer. The license plate number sent to me by uhaul was not the license plate on the trailer I was hooked up to. Called, lefted messages but no reply phone call ot text.
Dean R
BVC Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, OH 45005
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I requested a dolly and didn’t get one but that’s okay.
Emily BWhen I booked online by starting a Google search, this location is listed as open on Saturdays. The reason I chose this place. It is NOT open on Saturdays and naturally turned the experience to AWFUL. Took me 1.5hrs to get the truck. Multiple phone holds/calls, a horrible app and inefficient website. The return went no better. Only 30 minutes as the app once again wasn't cooperating. The app screen didn't match what the phone rep was saying. I had two helpers I was paying $20/hr. So this experience cost me an extra $80 and 2 hours. Was supposed to be a quick move, needless to say the rest of my day was wrecked. Truck was fine. Another "dirty" trick is that the gas tank was NOT full. Such an easy way to get free gas. Having to fill immediately after pickup, having no idea how much to put in. AWFUL AWFUL AWFUL
Douglas RCheaper prices
Randal FNothing we'll done
Patty C