I rented the U Haul truck online from the 5201 Denton Hwy, Haltom City, TX 76148 location where my things were stored. I received a call the following day to inform me that I would have to pick up the truck from another location 3.3 miles away. The person that called me said they only had this truck at the new location and that I didn't have a choice. When I got to the new location, it was a "head Shop". Filled mostly with cannabis pipes and pictures. This was totally offensive to me!! The attendant rang me up and the cost was almost $100 more. I immediately called a U Haul rep and they changed the price back to what I had booked it for 2 days prior. This took around 30 minutes and now I'm behind my time schedule. We arrive at the storage facility and there are 3 26" trucks just like the one I rented sitting there 2 of which we completely boxed in so I know they hadn't just arrived or were being readied for departure. My overall experience with this whole situation was horrible and I will not be renting from U haul again and I will advise others to do the same!!
Louis K
Cloud 9 Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When I arrived I was told I needed to pull the tow dolly out myself from the back of the store. There was almost no room to menuever my vehicle. I had to manually pull out the dolly, drag it to my truck and hook it up my self. Then when I returned it I was told i had to put it back myself where it was. No help from anyone. I've never had a rental where I almost threw out my back because I had to move the dolly by hand. To top it all off I was charged for am extra day because I was late. I will be reaching out to.customer service. No one should have to go through this.
alan gN/a
ROBERT MThis location did not have someone who was trained to remove the equipment and we had to use Youtube to figure out how to remove the equipment. As a customer, this is not my responsibility to remove the equipment.
Rhodd EWorst uhaul location ever. Located in a small old strip mall with storage in back. Access was by a long twisted drive. They wanted me to back the trailer on the driveway to a small storage area. I said NO. Insisted they move trucks and equipment so I could drive in frontward. Still not enough space after many attempts to unhook the trailer. In frustration I dropped the trailer in the middle of the storage area and told them it was their problem. The rental location is also a smoke shop and not very comfortable. Who knows what all they were selling. Bad bad bad!!!!
Philip A