I rented the U Haul truck online from the 5201 Denton Hwy, Haltom City, TX 76148 location where my things were stored. I received a call the following day to inform me that I would have to pick up the truck from another location 3.3 miles away. The person that called me said they only had this truck at the new location and that I didn't have a choice. When I got to the new location, it was a "head Shop". Filled mostly with cannabis pipes and pictures. This was totally offensive to me!! The attendant rang me up and the cost was almost $100 more. I immediately called a U Haul rep and they changed the price back to what I had booked it for 2 days prior. This took around 30 minutes and now I'm behind my time schedule. We arrive at the storage facility and there are 3 26" trucks just like the one I rented sitting there 2 of which we completely boxed in so I know they hadn't just arrived or were being readied for departure. My overall experience with this whole situation was horrible and I will not be renting from U haul again and I will advise others to do the same!!Louis K.
Cloud 9 Smoke Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fort Worth, TX 76111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When I arrived I was told I needed to pull the tow dolly out myself from the back of the store. There was almost no room to menuever my vehicle. I had to manually pull out the dolly, drag it to my truck and hook it up my self. Then when I returned it I was told i had to put it back myself where it was. No help from anyone. I've never had a rental where I almost threw out my back because I had to move the dolly by hand. To top it all off I was charged for am extra day because I was late. I will be reaching out to.customer service. No one should have to go through this.alan G.
This location did not have someone who was trained to remove the equipment and we had to use Youtube to figure out how to remove the equipment. As a customer, this is not my responsibility to remove the equipment.Rhodd E.
Worst uhaul location ever. Located in a small old strip mall with storage in back. Access was by a long twisted drive. They wanted me to back the trailer on the driveway to a small storage area. I said NO. Insisted they move trucks and equipment so I could drive in frontward. Still not enough space after many attempts to unhook the trailer. In frustration I dropped the trailer in the middle of the storage area and told them it was their problem. The rental location is also a smoke shop and not very comfortable. Who knows what all they were selling. Bad bad bad!!!!Philip A.