Was so excited to use truckshare 24/7 which by the way is the only way to interact with the marathon express location on fort Myers. When we arrived, the app worked and then for some reason our truck assignment changed which did not include the 4 dozen pads and dollies we needed. I blame the app or the person I chatted with via the app for changing my truck assignment. The app was terrible and needs major tech help For their UI. Then when we returned the truck still had issues with app and had to use safari browser. Not a good experience at all and we were not charged for the pads and equipment we didn't get. Note to self, only using Corp U-Haul locations moving forward unless I can get a better deal through Ryder!! I expect better from a company like U-Haul!Nicholas C.
Moving Truck Rental in Fort Myers, FL at Marathon Express
(Distribuidor de U-Haul del vecindario)
Fort Myers, FL 33916
(Next to Flea Masters flea market)
Services at this Location:
- Lun. - sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- 5/9/2021 - 5/31/2021: cerrado
Alquileres locales para mudanzas de ida o en la ciudad en Fort Myers, FL 33916
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 1.0 Average Customer Rating
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Actually inspect that inside of the vehicle before giving it to someone else or appropriately clean it before saying it's clean. The was vomit on the passenger side door and window. Ken who operates this place said maybe homeless people got in it and threw up. The air conditioning stopped working mid through Florida. Unacceptable excuse and I am paying for your service. I will never let anyone I know rent from uhaul in general.Katelyne S.
I have used U-haul as a company for many years and many moves and this location was my worst experience, by far. It was supposed to be a self pickup location but the app would not register my location to start the process so I had to go into the gas station store to talk to the attendant. He was able to find my reservation on his device. It was at this point he notified me that he did not have any of the furniture pads,hand-trucks or dollies that I had reserved in the same order. This is on the morning of the pick-up with movers at my house waiting for me. When I complained to him that I made the reservation over 1 week ago and someone should have told me they didn't have supplies at this location, he made a show or pointing out over and over again that he does not work for uhaul... It cost me an extra hour calling around to find another uhaul and driving there and back to have the supplies that i need. I filed a complaint . The area manager, Ken, called me and he did not seem the least bit concerned about the disaster that this location is. I should have looked at the other reviews of this place before signing my reservation. DO NOT GO HEREAmitha O.
I renewed my contract online Tuesday the service representative renewed the contract online so that upon returning the vehicle I would be charged the weekly rate at $0.79 per mile.as long as the vehicle was returned Thursday Feb.27. When I returned the vehicle (U-haul Colonial Blvd. and explained what the online representative did the General manager at this location called me a liar and charged my card for the weekend milage rate$0.99 The GM at this location trying to justify his actions said the vehicle MUST HAVE BEEN RETURNED FIRST to get the weekly rate.This wasn't mentioned by the online representative. Come to find out I WAS NEVER TALKING TO a licensed agent online but an employee at this business that never renewed the contract. After being embarrassed by GM in justify his actions he explained that the only way I could have gotten the weekly rate is that I had to return the vehicle This is a deceptive practice by this company and I'm bringing to the attention of an attorneyMatthew R.
Took forever to figure out the missing dollys and was charged for mileage because I was automatically given this return location even though there was one about 10 miles closer to my house.Yoan S.
Train all gas station attendants to do uhaul service. Cashier on duty didn't have a clue. Had to keep calling the owner and didn't have reserved dolly and couldn't switch my trucks.Jemal A.
The checking out process was ridiculous he had too many other customers to be bothered with me my time is just as valuable I got there 1st but he kept stopping to deal with other people behind me because they're running a whole nother business from there I had to get my own shark because he was the only one working then when I tried to return it the paperwork was almost up they had no idea who I was or where the truck even came from which took crazy amount of time to return I just wanted to make sure I didn't get overcharged had I just left I don't think I would have even had to pay because of how terrible the paperwork was doneileah H.
This was not our choice for drop off, but the woman at pickup was not able to select the drop off location we had selected when we booked this several months in advance. This is a very busy gas station with only 1 attendant to manage store and UHaul. The attendant was very knowledgeable and helpful.Francis A.
The experience with the truck itself was fine. The guy at the location was a real jerk. I arrived 10 minutes before pick up time and didnt leave until 20 minutes after. When i went to return the truck he had a real poor attitude telling me i wasnt back at 4 pm even thought a had called the 800 number to have my time changed. Ill never recommend that location. Thank to the lady the i spoke with when turning the truck in. She was really paient and kind. Amazing Customer ServiceGeannetta A.
I had to extend my rental for 48 hours to 72 hours because of bugs in the back of the truck. Opened the back of the truck, about 3:00 pm and near 90 degrees, the next day after picking it up to see roaches and beg bugs running up and down the walls of the truck. I got to spraying bug spray and with a fly swatter killed as many as possible. I know customer service and this was not.Randall W.
Remove the current manager or owner. He threatened and harassed me after his employee made a mistake.Anje D.
We were to return in Ft Myers, 1s place closest to location MlLuther King told they could not accept anymore, would not call other facility to see if ok. Lady was very rude and not helpful at all. Other location was cordial but not overly helpful. This was a college move and hopefully you will inform your facilities to be a little more helpful.clyde W.
He has not been trained on what he was doing. He then sent me to a different location or furniture pads (that should of been there because they were on my reservation) which did not have them either (he did not call or anything before sending me there) finally I received furniture pads at the 3rd location I went to. I was there a little after 9 and did not have everything I needed till 11AM. He instructed me that "he was just a gas station" --then maybe he should sick with just being a gas station because the uhaul experience was well below par. Also, when I picked up the uhaul he had NOT been cleaned or swept out even a little.Charles G.
Inside a store that's sketchy. They made me go out and take pictures to come in and show them. They're lazy and didn't inspect it like they should've. Made me do the work for them. Do I get a discount for doing some of their job????Katherine M.
the truck had no ac and the gas level was not what thwy stated the truck made a noise like it was dragging something. when i brought the vehicle back the person who handles the trucks was not there and i had to wait almost an hour to have someone call him and get the total emailed to me.Mike A.
I had to wait longer than what was necessary due to the attendant not being aware of what is going on. Did not have the utility dolly available. Did not make me aware that it was not inside the truck. I went home and had to turn back around causing me to use more miles than what was needed. I still was charged for the dolly that was never used. I was supposed to receive a call from uhaul that never happened. Terrible experience.Ramon A.
Rented 10' truck, no problems with the truck, but the AC did not work and it was 100 degrees outside on the day that we movedTracy B.
This was a small gas station in a not so nice part of town. There was an issue with the uhaul system so I was there for over 45 mins waiting for it to be resolved. There was only one person working in the gas station and he had to stop helping me in order to wait on customers who were coming in for gas and other items. The truck had not been swept out from prior use and we did not do an inspection of the truck for any damages prior to me being able to drive it away. The man waiting on us was very nice and did his best to juggle his other responsibilities. I am beyond disappointed with this experience. Do not use this location if you can help it!Tracey J.
They do everything from off site over the phone except for picking up the truck. With security a big deal these days i was a little reluctant to give my card info to a third party.Steven B.
Very friendly and worked hard. I would hire him again and would recommend himJack K.
Hired 2 different companies off your site and neither would answer their phone or return my calls. Very disappointed. Ended up hiring a crew off Craigslist that were great. When I called uhaul they claimed they have nothing to do with the help but they're on your website. Sad.Joseph L.
My reservation was move twice. After arriving at my location, the clerk was not able to coordinate/confirm the order. Only one clerk working, he was responsible for running all operations within the store, this location should require two employees. I waited over 1 hour before the truck order could be confirmed This location only had 6 blankets, I ordered 12. Would not recommend renting at this location at all!Gregory P.
Nothing it was goodHenry A.
They aren't sure what they are doing I actually requested no safe mover and added dolly on app but they added safe mover and took off dolly and instead of fixing it I just took it because I didn't have time for all the craziness...James P.
Very difficult to find and in a very sketchy area. Would recommend driving a couple extra miles to a safer and more visible location.Dana V.