The truck was rented under my name, driver's license, birthday and listed me as an authorized driver. However, I did NOT rent nor had knowledge of this rental until i received the contract that the truck was already rented. It was my ex husband who rented it with all of my information. The man at Griffin Vape and Smoke shop, Jorge or George was rude to me when I questioned the rental, then lied to me telling me that the truck was return at approximately 3:30pm when in fact it was NOT returned until 7:09pm. I have been in contact with Uhaul customer service and documented everything since the truck was rented at approximately 1:30pm. This rental facility is a unethical and committed fraud as well as my ex husband. I have followed the rules of Uhaul customer service and filed a police report for a Fraudulent Rental and Identity theft. They never had my signature on the contract and let my ex husband do this. I will say that everyone at the main Uhaul customer service was extremely professional and helpful and documented each of my calls and conversations. I also have all documentation of all of my efforts to fix this amicably. However the location where it was rented is horrible.
STELLA S
Griffin Vape & Smoke Shop LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Fort Lauderdale, FL 33312
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Tow dolly was not ready for towing Chains not secured tire straps not secured I had to prep the dolly while the salesman attached it to the truck
John OU-Haul has been so good to me, I am truly grateful, may our God Creator of us all, keep Blessing U-Haul always. Thank you U-Haul and all it's employees, you guys are a Shining Star, a beacon of light in times of need. God Bless You Always
Daniel VVery helpful and very friendly excellent location
roberto oCar was very dirty and lots of cockroaches.
Kevin Y