As a first time customer for UHAUL, The pickup location was clean as well as the truck I picked up. I received my truck without any of the supplies I had ordered with it. Being on a time crunch at the time of pickup it was a pretty big inconvenience. The online self dispatch process would’ve been great if the app worked correctly without me having to call in to customer service. Overall had a 6/10 experience mainly just not having the supplies during pickup and the app being the main drawbacks.
Raymond J
General Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Florence, AL 35633
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Have staff that is accessible other than having to have a manager call you beck which they never did.
Melissa GThe fuel tank was nearly empty. It was “38 miles to empty”. The customer service person (Hazel) on the phone said to go directly to a gas station. We left the vehicle in Morgantown with a half a tank of gas. Your folks in Alabama should have at least given us a quarter of a tank to start.
John M