I had no problem with the vehicle or Uhaul as a company. My issue was with the location. The guy was very rude and condescending. He talked to me as if I didn't know when the rental was due back and told me I needed to have it back pronto because it was going out to Texas. I informed him I knew what days I rented and would return as it stated in the agreement. He failed to tell me the location was not even open on the day I was scheduled to return. I waited for a while and then talked with customer service on the phone who helped me.
Latonia J.
Moving Truck Rental in Florence, AL at Super Tune
(Distribuidor de U-Haul del vecindario)
1009 Mitchell Blvd
Florence,
AL
35630
Contáctanos
1009 Mitchell BlvdFlorence, AL 35630
Services at this Location:
Location Hours
- Lun. - vie.: 7:30 a. m. - 4 p. m.
- Sab.: 8:30 a. m. - 12:30 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Florence, AL 35630
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
-
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
I have not had a recent uhaul experience. Can you please provide dates and other details for the reservation associated with this survey?
Chirstopher M.- Rating:
- 3.0
Was supposed to open at 8:30, did not open the door until 8:35. The it still Took 30 minutes just to check the truck out.
BRAD P.- Rating:
- 3.0
The Florence area just shuts down on Saturday afternoon, so everything had be done online, and I was switched last minute to that location, so I had no dolly or furniture pads
Loren S.- Rating:
- 5.0
Pickup location is perfect and guy was super professional. Equipment smelled like it was brand new inside.
Robbie T.- Rating:
- 4.0
The u-haul system was down when I picked it up by the location worked out for me. The u-haul app didn't work when I returned it. Took an Hour to get to a u-haul service rep. Again none of these issues where the location. The trailer did not have tongue jack... it was very difficult to get in-hooked as the trailer was very heavy.
Kevin K.- Rating:
- 5.0
Explain when renting the truck that you have to take pictures of mileage and gas .which is fine .. but having to create a log in and answer questions and take more pictures was a little ridiculous ... but overall great experience
MICHELLE B.- Rating:
- 3.0
I got charges $20 for being 15 minutes late returning the truck. I don't think that was fair because it was on a Satu8and the place was closed the next day and I was the last customer. I had to take the time to complete the online return list on top of that which was actually part of the 15 minutes late return.
Kennithia T.- Rating:
- 3.0
The business is really cluttered and dirty, that being said though the U haul was in good, clean working order.
TONY R.- Rating:
- 2.0
The owner was very unsure of how to work your programs
Robin H.- Rating:
- 1.0
Very rude horrible customer service
Davis W.- Rating:
- 5.0
Great job!!
Cassie G.- Rating:
- 2.0
The guy was not customer friendly at all.
KIMBERLY J.- Rating:
- 5.0
Renting from Super Tune was fast and efficient. He hooked up the trailer and checked all of the lights. Everything worked properly.
Jackson B.- Rating:
- 1.0
I recently rented a auto transport from this location last Friday. This was the worst customer service experience I have ever encountered. I was given a receipt for 68.00 but they charged my card over 300.00. They lied and said the transport was not returned, even though I returned it back the next day under cameras. I would like to hear from management Jeremy Brown or Chuck Newell.
Khaild W.- Rating:
- 4.0
Make website easier to save updates as I could not modify initial order.
James S.- Rating:
- 5.0
Quick and courteous, thanks...
Germain V.- Rating:
- 1.0
Documented for manager to reach out to me
Aaron S.- Rating:
- 3.0
Used the app.. easy dropoff. That Uhaul app is excellent.
George S.- Rating:
- 5.0
No suggestion
Steve E.- Rating:
- 5.0
Thank you to our friends in Florence Alabama. Joe and Lori
Joseph M.- Rating:
- 5.0
The technician was very helpful and friendly.
Brett H.- Rating:
- 3.0
This drop-off location is a bear to find, especially after dark. Even with a GPS it can be difficult to locate. It is an older run down car tune-up shop located on a side road right beside major road near bridge and docks area. Seeing other U-Haul trucks and trailers was main key this was the place. Has to be a more direct route than what a GPS takes you to get to this location. MapQuest, Google etc. make it appear obvious but on the ground many dead-end side roads, stacks of derelict boats, containers, abandoned cars and businesses make this location difficult to find.
Robert S.- Rating:
- 5.0
All were great
WILLIE T.- Rating:
- 1.0
Will never do business here again!
JOHN M.