Moving Truck Rental in Florence, AL at Super Tune

All were great

Will never do business here again!

The office was very nasty and junky

My truck needed a front end alignment,its use a lot of gas it took almost a 100 dollar worth of gas to get to my location,and that wasn't good told me I pay a flat rates,didn't tell me how many miles I had ,to use so I went over,had to pay more,money,I was mot happy with that ,

Overall my experience renting a u-haul was great. I reserved the truck online which made the process a whole lot easier. Communicating with customer service was a breeze. They were very helpful and friendly. I would recommend this location and company to anybody!

The first truck we picked up had blood all in the back and we returned and got another truck. The second truck we got home and it had glass all in the back and my son cut his foot. Worst uhaul experience ever.

The guy there who totally unorganized, when we got there at 11:45 we knew we were going to have wait a few, he was with another customer. The truck she was trying to rent was stuck in the mud and he used another empty uhaul to try to pull it out. He finally started handling my paperwork and getting me ready to go in the truck I had reserved. I asked him to take the car dolly I had also reserved off so that we could load the truck then come back for the dolly. When I returned to pick up the car dolly he was less busy, came out helped us hook up the dolly to the uhaul truck. When my mom mentioned if the guy had checked the lights on the dolly he said he hadn’t had a chance too. When we checked them nothing was working. After 45 minutes of waiting for the guy to try to fix the no light issue he asked how much stuff we had loaded. That the truck was broken. We hired outside help and paid for them to help us move my stuff from the storage unit to the truck. The uhaul guy then backed up another truck to the back of the truck that had my stuff in it and we had to unload and reload the new working truck. When he went to update the contract he realized he had put us in the wrong uhaul from the get go and that we were officially in the truck I had signed a contract to rent. Then he hooked up the dolly didn’t properly explain how to hook up the car, he only told me I had to hook the strap to my front tires. He never mentioned the chains to hook the car up so we drove almost 800 miles incorrectly hooked up. I reserved and needed the 10 foot truck but there weren’t any so I had a 15footer and spent more gas then I needed to. When we got to the uhaul in Bradenton to return everything the lovely gentleman who was Helping us with the check in process let us know that the dolly that was registered to my contract and the dolly that we had been towing were different. The uhaul location in Bradenton was amazing and very helpful but after the stress of moving and driving that far plus the added extra hell from the guy in Florence Alabama I don’t know if I would ever use uhaul again. The whole situation put us back at least 7 hours on our drive and I spent a lot of money for a smooth trip back only to run into multiple problems

Keep up the good work.

This was my first time renting a U-Haul on my own. The staff at Super Tune made this very easy for me. I had a death in the family and had to change my pick up and they were very friendly and accommodating. I will definitely recommend them to any one needing a U-Haul!

easy in and out

Grease all moving parts.

Donnie, was very friendly and patient with us. We couldn’t decide which size vehicle to get, and he was very informative about each size and what equipment would best serve our needs.

Truck was easy to drive. Only issue was did not have air re-circulation (that we could find) and had to smell diesel fumes from semis for 2 days on the road.

I was charged $25 for a cleaning fee, the vehicle was not clean when I picked it up. I cleaned the windows and filled the windshield washer tank. Also, I returned the vehicle at 2pm Saturday, the shop was closed and was charged an additional day. This after driving through the hurricane in Houston. I don't mind paying additional charges, but these were petty.

Very nice people great to do business with

Super Tune location was fine. BUT our uhaul experience was horrible. I made my reservation for one location and time a week in advance. 2 days later I get an email with a different pickup location and pickup time 4 hours later than my reservation. That location sent mearlier to uhaul traffic who made me a reservation 10 miles away. (Complete different city and out of my way). We arrive and there is no truck we reserved, but there is a 20 foot she was going to give us. However, while we were standing there someone reserved that truck online and they wouldn't let us have it. Instead, they sent us to a FORTH location to pick up, Super Tune. Super Tune was fine, but the whole process was rediculous and I'll never use uhaul again. I believe for all my trouble I should have gotten unlimited miles for all the miles I was on the road going between these locations to get a truck. There needs to be a better way of this reservation process. We were set back HOURS and miles trying to find a truck when we had a RESERVATION.