Don't expect us to be able to back our rental truck into a tiny space. It wasn't backed in when I picked it up and when I returned it the store was very busy. Somebody else had returned a bigger truck (also not backed in) in the side spot I had gotten mine from so I had to settle for a regular parking space once one came open.TERESA M.
One Stop Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Falls Church, VA 22041
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- 3.5 Average Customer Rating
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First of all, the drop off location was changed on the day before returning. This costed me extra 40 minutes trip to get there accompanied by my wife's car so that I would have a ride back home after drop off. This was not nice at all. And the location was confusing and dirty convenient store with several suspicious looking dudes hanging out in the parking lot. On top of that, when I got there, the parking spaces were all taken by other U-Hauls and I had no space to park. The store owner had to ask one of those guys to move his car so that I can park in undesignated space. U-Haul spaces were not even marked at all. This is not a good location.Tetsuya Y.
Your app is bad. It took over 45 minutes working with your customer service rep (she was great!) on the phone to get my phone number fixed. She saw it was correct in the system and yet it was wrong in the app. Then the camera settings had to be fixed. I got no instructions before I picked up the vehicle to know what to expect. And the video for turning the truck in isn't in the same order as the steps in the app. It took over an hour to pick up the vehicle and then 30 minutes to turn it in. You should stick with using people to do the work rather than using an app. Oh, the truck was unlocked when we picked it up and no one was around at the time. That's a safety issue. The bottom line is that luckily the truck worked and we got the job done. But it was an overall bad experience.Kenneth N.
It was fast to make a reservation I picked up the truck and returned without problems thanks for the serviceAraceli O.
I made a reservation that included dollies (1 appliance dolly, 2 utility dollies, and 1 furniture dolly. This location did not have any dollies. After I informed them that my equipment was missing, they kept insisting that I was at the wrong uhaul location - I was not. Then they said they didn't have dollies and do not carry that equipment. A sketchy location. Regrettable customer service. I will not go back to this location.Ka-Leshia B.