Moving Truck Rental in Fairlawn, VA at Foodette

My impression of this place is that it is ”seedy”. So bad that I would not ask to use the restroom! And I’m a guy. The man that waited on me would not use the reservation number I had. He kept saying “no it’s ok”. I had to wait while he did a completely new reservation. Didn’t all click until I was a home and received a call from U-Haul asking if I still needed the truck rental (this was 4;00). I said I had used the truck and returned it. The other reservation we had done online was cancelled. SHADY SEEDY PLACE! I would recommend U-Haul pay this place a visit. On the plus side the truck was GREAT!

After reserving my rental for 31 Dec 2018 I arrived to pick it up only to find out that the store owner decided to close. At which point after contacting customer service I was for ced to spend two more nights in a hotel waiting for the store to open back up. The owner is unorganized, was unfamiliar with equipment, could not explain how to hook anything up and barely spoke English.

Super quick! And very nice

In all fairness, you should take away the franchise from the operator at 1225 Roanoke St in Christianburg, VA. The man at the store was extremely rude from the moment we met him. I had driven several hours from Northern VA with my mother in law and youngest daughter with the intent of helping another daughter move from one place to another in Blacksburg, VA, about 10 miles away. We arrived at 11am if we could leave our car in the parking lot for a few hours while doing the moving but he refused stating that leaving the car at the parking lot was not allowed. tHis words were: "that is my system with all customers, you can take it or leave it". The parking lot had over a dozen empty places but he acted as if all of it belonged to him. This forced me to drive to Blacksburg to drop the car, mother in law and daughter, and return in an Uber tha cost me $31 and change. The man had no empathy towards our needs. For example, I asked if sold packing boxes but he replied in a hostile defensive attitude explaining that not all U-Hauls carry packing boxes, not suggesting where we could buy some. His attitude was "that is your problem not mine". I had to figure where to buy them and did so in Home Depot. When I returned he continued with a nagging, loud voice, acting as if I was nuisance to him. Then, when we were almost at the point of completing my registration and payment and pointed out that he had been very difficult. Big mistake, the man exploded screaming and asked me to leave. No apologies accepted. I had chosen this place because it was a Saturday and he remained open till 8pm. I had no other option I thought. I call U-Haul customer service and scrambled to find another place. In the end it all worked out; I went in an Uber to a second provider in Fairlawn VA also about 10 miles but in a different direction from Blacksburg. When I got there it had just closed but the store owner returned to open it and complete the rental contract and process my payment. The only issue is that he was in a hurry and forgot to put the dolly cart in the truck. We had to carry everything and took longer than planned. This was one my life's worst experiences.

I would recommend uhaul to a friend but not the location. The employee/owners of the store were difficult to work with so my express check in was not express. Took almost an extra 30 minutes to get my rental.

I pre ordered everything online so that my dad could just show up and get the truck and dolly. When he got there they would not charge the equipment to the credit card I put on file and they did not have a furniture dolly, even when I requested one.

Windows were dirty on the inside. Truck was very loud and didn't seem to have the pickup that it should. The truck also had a whining noise that continued throughout the move.

Very helpful and thorough service.

This was my first time using uhaul. The service was good and the process was easy. However, the pricing is very misleading. You flash a giant “$19.99” on the side of the truck and I’m charged $74.00 for less than twenty four hours. Seems a bit off. The other thing I didn’t care for was that the person at this location that helped me didn’t go over the insurance options. My insurance covers these kind of rentals and when I get the receipt in my email and see that I paid for the highest tier “optional” coverage has me a little aggravated.

As usual the owners are rude and not helpful but bossy and pushy. When we arrived a small child who was with the owners began yelling at us. Then a woman came out and insisted that we back the trailer in a very small, tight space in the grass around many others. We got it in the space but apparently it didn’t line up exactly where she wanted it and yelled from a distance to put it back further as my husband was unhooking it. She did not offer any help only rude directives. She was picking flowers while we were dropping it off.

Did not help with hookup and demanding on placement for return.

It was very easy to drop off the U-Haul.

Have better computer knowledge. It took over 20 minutes to get processed in. The cost was way too much. I wanted one way, but they didn't have that available so I paid over $550 to take my daughter to Charlotte, because I had to return the truck to Radford. Not a happy person.

This location did not have the dolly that I paid for online. The location had only one heavy dolly that was $5.00 more. This expensive dolly did not have any straps to secure items. Also, this was not the location that I agreed to online. An e-mail was sent with a new location that added more distance for me. It is that time of the year when parents have to move their college bound children, so we do what we have to do in limited time. The location and the dolly was not fair. I should have been charged $7.00 for the dolly without straps. The new location added at least $10.00 more in gas for the truck (mileage), because I had to drive out of the present area to get the truck. That location was not given to me in the reservation.

To be honest I don't know why uhaul partners with foodette and Mr. Patel. This is my second time using this location and I was giving Mr. Patel the benefit of the doubt this time around. To say the least I was disappointed yet again. His location is dingy and musky and his customer service skills are none existent. He claims that the insurance fee is automatic but on the website I specifically choose the option not to add insurance. Then he goes on to charge me for the insurance after I return the van even though at check in I told him I did not want it. He processed my order without going over any charges and said have a nice day to which I questioned Mr. Patel why the charge was so high. It took him some time to finally admit that I was charged for a service I did not want. Also the cargo area was extremely dirty and luckily I cleaned it out for him because I'm sure he would have charged me for that TOO. WHOEVER THE U-HAUL DISTRICT MANAGER IS SHOULD REALLY BE CONCERNED ABOUT THIS LOCATION AND REMOVE YOUR PARTNERSHIP WITH MR.PATEL! Just look at previous customer reviews and you can see a pattern of shady behavior from the foodette location in Fairlawn, VA!

Always friendly and courteous.

Uhaul corporate is an absolute disaster, not fun to work with, won't be coming back.

I don't believe the trailer lighting worked. He advised me to go to advance Auto to get fused checked. He would not let me use his restroom in his facility. Ok guy but lacking normal social skills. If I did not have alternate sub would not have been able to move soon to his new Apt. Average at best. This guy needed more help at his store. I believe he was Indian background.

The people working at Foodette were fantastic! Highly recommend.

The process for renting the van went smoothly. I reserved it in the evening for the following day, and it was ready earlier than i had reserved it. The rental folks called me that i could pick it up earlier if i chose. They were very nice and helpful.

Everything went smoothly. Thank you JJ for everything!

The gentleman explained everything well even with the language barrier. Thank you JJ!!

I did not feel that this vendor was trustworthy. I recommend taking before and after pictures of everything. He saw me doing that or else I am sure he would have tried something. He was rude and difficult to understand. He conveniently left off my dolly so that I had to pay in cash. Also, my bill was more than what the initial price was quoted by uhaul which I find ridiculous. I plan on calling uhaul to understand my charges better. I would have rather used the smaller truck at the other location and made several trips. I am upset that it was not an option.

The gentleman at the store was very polite and friendly. The van that we rented had not been cleaned inside, it had dog hair all over the seats and smelled like dog. The cargo area had not been swept out.

My problem is that the site was not the equivalent one requested and we were told of the new location, one full hour out of our way, at 9:45 PM the night before pickup. This isnt a decent time to call regarding business.