I'm actually upset about the whole experience. I originally booked for a 20' on Sharon road. Then got a call telling me there wasn't one available. To go to Colerain. Then, 45 minutes before I was scheduled to pick it up, I got ANOTHER call telling me they didn't have one either. To go to Reading road. I get there, and I was told I was booked for a 26'. Not what I reserved. THEY didn't have one. I had to go clear to Fairfield!!! I was given 50 extra miles..even though my whole move was under that!!! I'm EXTREMELY upset about the whole experience!!!!! Due to all the shuffling around, I had to pay movers extra money for the wait time, and then when it came time to unload at the destination I had to wait clear till the next damn day because my movers had another obligation!!!Heather D.
Moving Truck Rental in Fairfield, OH at Danco Transmission
(Distribuidor de U-Haul del vecindario)
Fairfield, OH 45014
Services at this Location:
- Lun. - vie.: 10 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: 8 a. m. - 11 a. m.
- 5/9/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Fairfield, OH 45014
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
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Nothing needed to improve. I found them to be very helpful and would have no issues recommending them. It's a car place so you expect it to be a little dirty and so have no issues with that.Edward L.
This guy yelled at me I tried to explain the the lady at the pick up location said I could have it until 5 pm cause of all the issues I had when picking up the equipment he said they didn't let him know so he had a person waiting at 12pm and I needed to bring it in. Told him I was unloading and I will get it to him in an hour which I did and then he charged my mom CC with out asking or with out saying hey I'm going to charge you. I asked about it and was told that it was a missed charge and I couldn't get my money backCrystal H.
More lights outsideShronda D.
I wouldn't know how this location is, I've never been there.Steven A.
More staff needed. The instructions were to text or call a certain number for assistance which I did but received no response to either. I waited 10 minutes for someone to acknowledge me, but this never happened. So I then went looking for someone to let them know I was ready to pick up my rental. My reservation was for 2:00 and it was now 2:25 and no one had helped me. I tried my absolute best to be patient. Finally, at 2:35, I was assisted. There was no apology but instead an excuse of short staffing. I have worked many days short staffed as a nurse, but always acknowledge the presence of people. This is definitely something that should be addressed as customer service should be priority. Thank youJenalyn S.
The check in process was a complete hassle and caused be to start my busy day a half hour late. And I was charged 0.79 a mile when .29 was shown at the time of rental. I will NOT rent from Uhaul again.Kellie L.
I was supposed to be able to pickup the truck at 8am - but could not because the website was down for planned maintenance. I then had to wait over 1.5 hours for the office to open and the whole thing put me 2+ hours behind schedule. When returning the truck I was never told where to put the keys as well.Joshua S.
GPS to continue order took many tries to recognize the location was correct. vehicle initially given was dead. both really bad issues when it's compounded by freezing weather. wasn't a spot to park vehicle when came back.Jeffrey H.
Please respond regarding my fuel charge, I was charged $15 and I filled the tank up to what it what as pick up and I would like an explanation. Thank you.Tory K.
I can move faster and everything in one timeSERENELLA F.
I arrived 10 minutes prior to my time, and attempted to secure the Truck using the App. The app did not work past the "take drivers photo" portion. I was unable to load a drivers license. I deleted and re-downloaded the app, and tried again. It still did not work. So, I went to the door which had a paper note taped to it that said "For UHaul help, please call this number "- with a number on it. So - I called! No answer. I left a voice mail. The note said I could also text, so I did that as well. No answer. I went inside - and stood by the desk, sending another text and heard a ding - THE PHONE FOR UHAUL SERVICES WAS SITTING ON THE COUNTER WITH NOBODY TO ANSWER IT. I called DANCO - got a hold of someone who said oh, he left his phone again. Ill have someone find him. 17 minutes later (remember, I was early), I am still waiting - it is now way past my original time, putting me very behind in the plans for the moving. Finally, he comes out helping someone else (which is fine, but STAFF your business appropriately) and I am just hanging out. He had to take photos with his phone of my license. Did the contract. Then the credit card machine didn't work. Finally, at 3:47 I am given the keys and I am out the door. The truck was - not cleaned. Had not been cleaned - it was ultimately fine, but I expect better from a company that says they keep clean trucks. I feel like I got a truck that had just been dropped off and was "good enough" I would absolutely love a discount or refund of my money for time wasted. I doubt you will do that, but I was really unhappy. I have rented from Enterprise before, and their trucks are CLEAN and they fully staff their locations, I never had to wait - always what I expect. I feel this location is not staffed to actually be able to do the UHaul services, and I would have been better going to the one in Hamilton, but that was out of my way. I have used services in Ironton Ohio as well and they were GREAT! Staffed, friendly - personable- helpful! They answered the phone. The one here at Danco was too busy to show any interest at all. Uhaul was obviously the side hustle they do to make money for the transmission store. I apologize for the length of this message - but I did not feel like my time was respected, or that I was a priority and it really set me back for the whole day. At least make sure the UHAUL staff KEEPS THEIR PHONE ON THEM and answers/responds instead of acting like it is no big deal. Im sure people are on schedules, like myself, and do not have time to spare. I was 17 minutes behind schedule, I cant imagine someone being even further. Thanks for listening - I hope at least someone speaks with Danco and takes care of the lack of attention to the UHaul services.Aaron B.
When using the App to pick up the vehicle, the App asked for additional contacts that had to take the time to fill out. I registered online, the only thing I should have had to do was take pictures of the driver, and his driver's license. If you need additional information, force them to do so online when preregistering.Ezra H.
I realize that this location is just for renting equipment but having parts that are required such as a connector for lights would not take up too much space but would allow for safety immediately upon receiving equipment.Frances G.
Make sure to have trucks that have good batteries. Our battery died multiple times!Paula H.
Inform the customer if their not done by a certain hour you get charged doubleCrystal T.
Truck rental went great.. but while checking my bank acct I see additional charges and I don't know know?.. I put gas back in the truck , over the amount it was when I picked it up... I'm not happy with that and I will be calling 1st thing Monday morning!Monique C.
Keep doing good with customers. Do not relent in your good services relationship with customers. Thumbs up.Matthew S.
Good jobTristan B.
Quick and easy.Susan M.
The individual who was in charge of U-Haul transactions was not onsite and was unavailable by phone. We had to wait 45 minutes to finally get someone to help us. Additionally, the moving pads we reserved were not available. We ended up going to the U-Haul store three miles away to rent pads. I strongly recommend NOT doing business with Danco and simply reserving through U-Haul in Hamilton; as I said, it is only three miles away.Frederick S.
WEAR MASKS!!!!!!!Michelle W.
WEAR MASKS!!!!Michelle W.
Good service.Gregory V.
They did a geeat jobTristan B.