I had ordered a utility dolly and a dozen furniture pads/blankets to use while moving with the ordered truck and the dolly was not in the truck and there were only six pads/blankets. The truck was parked in a low lit area and it did not feel safe to do the pick up truck process in the dark backside of the location. Overall the vehicle operated without any adverse functionality so our trip was not affected overall however moving the furniture was more difficult because we were not supplied the equipment we ordered. I would like a refund for equipment that was not provided with my order.
Stephanie Jackson
Napa Of Springdale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springdale, AR 72764
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Customer Reviews
- 3.0 Average Customer Rating
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Your agent was incompetent. He had severe problems doing it online when I called. Upon arrival the following day, He had cancelled the reservation because I was not there by 9 am, when he never mentioned I was supposed to pick it up at that time. Upon completing the computer form online to rent the trailer again, he had more trouble and he had to try and fill out the form two different times. I must have spent over an hour trying to rent and pick up the trailer. I will never use this location again.
michael hall