The sole clerk at this location could only provide minimal assistance with attaching the trailer due to her lack of knowledge and experience. She also charged me for optional insurance that I had already declined on this order resulting in billing confusion during rental return.
SCOTT S
AAA Fuels
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Escondido, CA 92025
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
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Made reservation for 12 hours instead of 24 hours PURELY to allow your vehicle to be more available to other renters. PURELY AS A COURTESY TO U-HAUL MAKING MONEY. Returned 50 minutes late and was changed for an additional 24 hour day as I agreed to in your contract. Obviously, I should have reserved for 24 hours and withheld your vehicle from your rental pool for longer than necessary. Your policy is abusive.
THOMAS HStaff was friendly, truck worked well. Only thing I would recommend is be careful with the gas and check the fuel level closely. It cost me $14 for 3.5 gallons of gas and I only used the truck for 6 miles total. There is no way it was full when I picked it up even though the gage showed it as so.
MICHAEL RThey didn't have the contract and didn't have any information about me dropping off the truck
Verenice SWhile the change in my pickup location was unplanned and happed the day before my pickup, it was very well managed and I am happy with that experience and the vehicle itself was very nice and clean and well maintained....... that is where the good things end I am frankly incredibly frustrated with the experience I had picking up and dropping off the van at the AAA Fuels location. This review is all based on the AAA Fuels location itself and the employee working there For pickup I completed all paperwork, ID verification, etc online ahead of time and when I went inside to pick up the keys was met by an incredibly rude woman who insisted that I purchase the Uhaul optional insurance or she would not give me the keys. I was on a very tight timeline so dealing with this woman was an exceptional pain. After explaining to her repeatedly that the insurance option is optional and I had already completed all paperwork and ID verification she called a superior and argued with him on the phone for a while before making me redo all the paperwork I had just completed. This included her printing out my already electronically signed rental document (which had my electronic signature on the bottom) and having me sign it in pen again after she handwrote on it that I refused the optional additional insurance. She called me rude and problematic and I was incredibly flustered when I finally (30+ mins later) got the keys and was ready to leave the facility. She kept saying that her location was different and they have different rules because people have stolen vehicles or gotten in accidents. I know the rules are not different at different locations and stood my ground, but if another customer who maybe had not had as much experience renting from Uhaul as I have was treated this way, they may have felt forced to buy the additional insurance. Upon dropoff ~2 days later, I was dreading having to interface with the same woman again so instead sent my husband inside to perform drop off while I waited in the car. It was the same woman working who was again incredibly rude to my husband. She messed something up on the UHaul documentation side (I believe she forgot to record the odometer setting from the last few rentals) and insisted we had driven the van 1700 miles and would be charged as such. We drove ~60-80 miles from the pickup location to Libterty Station in San Diego and back. After my husband told her there was no way we had driven that far she was again rude to him and told him that we would have to pay for an additional rental day when we were ~30 mins later on our drop off. He and I both knew that was wrong so just told her whatever she needed to hear to let us leave. I have honestly never had to deal with such horrendous customer service. She argued aggressively with her coworker when he pointed out some errors in how she was processing our return (including the mileage issue) and repeatedly told him that the reason everything was wrong was because I had filled out all my documentation online prior to pickup, she repeatedly said "its all her fault" "she did it wrong" While I will probably use Uhaul again because this incident is very obviously one problematic woman I will NEVER rent from that location again and do not recommend any one else use that location either.
Carolyn H