Somehow the reservation I set up on uhaul.com was completely wrong. The employee at the location had to re-do my reservation because it showed the reservation was for a trailer that would be TOWING my truck. And the system would not allow him to proceed. I had a similar problem at another location in town with the same reservation type. This should be resolved, as it tripled the amount of time I would usually spend with the employee to get the trailer and go about my business.Adam S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Escondido, CA 92025
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- 4.5 Average Customer Rating
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We had to pay for 4 gallons of gas when, we refilled the gas to the same level we took it out. I talked to Jim, the person who helped me in the morning and let him know it was NOT 1/4. He took notes and told me it was not going to be a problem. When I returned the truck, they charged me for extra gas. When talked to the person helping me, he told me he does not charge anything that, it is U-Haul who charges for it, I explained to him that, U-Haul goes for the input they put on the documents and that, it had to be corrected before submitting, he seems to not understand and told me that, I need to bring it out to U-Haul for them to correct. This is unacceptable as, it should all had been avoided if the counter person inputs the right information. First time this happens to me on the many times using U-Haul or rental vehicles. Thank you for your time and, hopefully it can be corrected. God bless.Jose R G.
Excellent service.sean M.
The owners are good people.JOHN M.
The truck I reserved was not returned in time so I had to settle for a van. Other than that the gentleman at the facility was coolWillie D.