I did mobile check in and was still told I needed to wait in line because the guy working didn't like that I did mobile check in during business hours as that was not his preference. He did not let me “skip the line†like the app tells you too. He helped the customer in front of me hook up and get their rental making which was timely and frustrating. The whole check in was pretty irrelevant as he still wanted to double check me in for scamming reasons. Mobile check in verified my ID, a selfie, location, and had me put down to reference to verify and he still wanted to do his own investigation. I was just supposed to show him the phone and get the key like I have in the past. Easy. I've even rented U-Haul's that had lock bock codes on them with keys and no interaction at all. This was just an all around odd experience and disappointing. Don't give a quick and easy option if you're going to disregard it.
Jordy C.
Escondido Rentals & Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Escondido, CA 92025
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent customer service!!!
Melissa M.The truck I rented was not even checked by any one picked it up on Sunday 2/25/24 drove it to my moving location and the next day the truck was leaking oil all over my driveway did not notice the oil leak after we had our first run to the new home is 2 blocks away after unloading the truck there was a new pile of oil on my new home I just moved into . Called the location did not get answer as it was just ringing off the hook. I took the truck back this morning at 9:15 and got a new rental contract for another truck . Please call me as I need to be reimbursed for the cleaning of the oil leaking for both houses . Please contact me at (503) 551-2310 to discuss this matter. Thank you .
Mariano G.Charlie is a good guy
GERARDO S.Clerk was very helpful and knowledgeable.....
Michael W.